New subject: Create customer in Phone View

18 Dec 2003

      I added the following to the AgentNavigationBar.dtl (for standard theme - you may need to do something slightly different for the lite theme):

<td valign="top" align="center" class="nav"><br>$Text{"CustomerUserAdmin
"}</a></td>

I also added this line to Config.pm:

$Self->{'Module::Permission'}->{'AdminCustomerUser'} = 'cuadmin';

And added a group called cuadmin from the admin pages and used the Users to Groups settings to manage which agents can manage customer users.

Not quite the same as managing customer users directly within the PhoneView, but at least you don't have to go to the trouble of doing it from the customer interface - it works for us, hope it helps.

Mike

-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Tom Hesp
Sent: Thursday, December 18, 2003 1:46 PM
To: otrs@otrs.org
Subject: [otrs] Create customer in Phone View

Hi all,

Is there a possibility to create a new customer from within the Phone View?
I have a sort of helpdesk situation here where a customer can call to report
a problem. If this customer has never called before the helpdesk person
needs to create a new customer entry. It would be a lot easier to do this
from within the Phone View right away instead of going to the Customer
interface and doing it from there. I had a thorough look through the code
but until now I have not been able to find it. Am I missing something or do
I need to build this myself?

Thanks for your time.

Kind regards,
Tom Hesp

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RE: [otrs] Create customer in Phone View

Seigafuse, Mike

Tom Hesp

Tom Hesp

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