Date: Tue, 25 Mar 2008 09:29:13 +0100 From: shawn.beasley@otrs.com To: otrs@otrs.org Subject: Re: [otrs] Closed Notifications email error/bug?

Hi Rod,

...

Hello,

I'm trying out OTRS and have ran into a problem.

Consider this scenario:

[...]

...

Customer receives an "Open ticket notice" ...good

I receive a reply from the contractor stating the job is done.

Contractor receives a "Thank you for your follow up notice" .. ok

I close the ticket

Contractor (bob at hotmail.com) receives the "Closed Successful notice" ... not good.

Customer (blah at foomail.com) doesn't receive the "Closed Successful notice" at all.

I would have thought the customer would receive the "Closed Successful notice", not the contractor. Is this a bug or should there be some setting so Sounds like a bug. Which version are you using?

-- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success!

Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521

Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann

Hi Shawn, It's version 2.2.2 I'll update to the latest version (2.2.5) and see how it goes. -Rod _________________________________________________________________ It's simple! Sell your car for just $30 at CarPoint.com.au http://a.ninemsn.com.au/b.aspx?URL=http%3A%2F%2Fsecure%2Dau%2Eimrworldwide%2...

Hi rod,

------------------------------------------------------------------------ From: rod026@hotmail.com To: otrs@otrs.org Subject: RE: [otrs] Closed Notifications email error/bug? Date: Tue, 25 Mar 2008 20:31:39 +1100

> Date: Tue, 25 Mar 2008 09:29:13 +0100 > From: shawn.beasley@otrs.com > To: otrs@otrs.org > Subject: Re: [otrs] Closed Notifications email error/bug? > > Hi Rod, > > Hello, > > > > I'm trying out OTRS and have ran into a problem. > > > > Consider this scenario: > > > [...] > > Customer receives an "Open ticket notice" ...good > > > > I receive a reply from the contractor stating the job is done. > > > > Contractor receives a "Thank you for your follow up notice" .. ok > > > > I close the ticket > > > > Contractor (bob at hotmail.com) receives the "Closed Successful > > notice" ... not good. > > > > Customer (blah at foomail.com) doesn't receive the "Closed Successful > > notice" at all. > > > > I would have thought the customer would receive the "Closed Successful > > notice", not the contractor. > > Is this a bug or should there be some setting so > Sounds like a bug. Which version are you using? > > -- > Shawn Beasley > ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg > Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 > http://www.otrs.com/ :: Communication with success! > > > Geschäftssitz: Bad Homburg > Amtsgericht Bad Homburg, HRB 10751 > Steuernummer: 003/240/97521 > > Aufsichtsratsvorsitzender: Burchard Steinbild > Vorstandsvorsitzender: André Mindermann > > Hi Shawn, It's version 2.2.2

I'll update to the latest version (2.2.5) and see how it goes. -Rod

I've updated to 2.2.5 and unfortunately it's still doing it.

Please open up a detailed bug report -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann