Hi, In fact i have already tested X-OTRS-State with the ticket number in the subject but it didn't work. I haven't tried the one you propose : X-OTRS-FollowUp-State. I thought that it was to be informed when a ticket state had been changed. I will test tomorrow. Concerning the SOAP Web Service, i'm very interrested because i didn't know that OTRS proposes such functionalities. Do you know where i can find more documentation about this. Thank you very much for your help.

Date: Thu, 5 Jun 2008 21:21:23 +0200 From: sebastien.prudhomme@gmail.com To: otrs@otrs.org Subject: Re: [otrs] [Close a ticket from a remote application]

Hi,

I've not tested that case but it should be possible to do what you want.

Do you use an email with a X-OTRS-FollowUp-State header ? Do you set the ticket number in the subject ?

You can also use the SOAP web service.

2008/6/5 olivia hime :

...

Hi,

My company uses OTRS version 2.2.5. I have to close tickets from a remote application and i don't know how to proceed. I tested X-OTRS Header but unsuccessfully. Have you idea to resolve my problem ? Can i close a ticket if i know its number with a simple mail ?

In advance thank you for your help. Best regards.

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