Hi, In my OTRS Config.pm file otrs log location provided is /opt/otrs/var/log/otrs.log But no logs are getting generated. There is a log file at this location but is old -rw-rw-r-- 1 otrs nogroup 5271 2010-02-05 04:40 procmail-2010-02.log No new logs are generated since last restart.If I check with utility *System log* in admin area,i can see some messages. Please suggest what could be the reasons that log file is not generated and how to resolve. Thanks in advance. Regards, Manish Ramteke
Hi,
Your logs are probably stored by syslog, the same Config.pm file will let
you know. Also, have you checked /var/log/messages?
Leonardo Certuche
On Thu, Feb 18, 2010 at 1:04 AM, manish ramteke
Hi,
In my OTRS Config.pm file otrs log location provided is /opt/otrs/var/log/otrs.log But no logs are getting generated.
There is a log file at this location but is old
-rw-rw-r-- 1 otrs nogroup 5271 2010-02-05 04:40 procmail-2010-02.log
No new logs are generated since last restart.If I check with utility *System log* in admin area,i can see some messages. Please suggest what could be the reasons that log file is not generated and
how to resolve.
Thanks in advance.
Regards, Manish Ramteke
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manish ramteke wrote :
In my OTRS Config.pm file otrs log location provided is /opt/otrs/var/log/otrs.log But no logs are getting generated. [...]
Hello Manish, 1. is a otrs.log in /tmp ? 2. did you change the path to the log file during the installation or afterwards ? Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de
Hi,
Thanks . Config.pm is configured right for log location now and logs are
pointed to /var/log.
On Thu, Feb 18, 2010 at 4:31 PM, Alexander Halle
manish ramteke wrote :
In my OTRS Config.pm file otrs log location provided is
/opt/otrs/var/log/otrs.log But no logs are getting generated.
[...]
Hello Manish,
1. is a otrs.log in /tmp ? 2. did you change the path to the log file during the installation or afterwards ?
Regards
Alexander
-- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de
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-- Regards, Manish Ramteke Mobile 9604861644
participants (3)
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Alexander Halle -
Leonardo Certuche -
manish ramteke