I think OTRS is very well developed and will be exactly what we need at our school. I would like to integrate OTRS in with our Active Directory for both Agents and Customers. For my test install, I downloaded the Win32 msi. I am assuming that NET::LDAP is installed. I am a novice, but I googled and googled so if I missed an obvious resource I apologize. 1) I am not finding it clear how to format Config.pm. Should I simply remove all references to the default DB and have only the LDAP config? 2) The configuration options and steps I need to take in order to get AD and OTRS working together are not clear to me. I am not completely familiar with the way LDAP works. Is there a dumbed down, aka gentooish install how-to for setting AD and OTRS up? I would be happy to be more specific if need be. NOTE: This e-mail transmission may contain confidential information. If you are not the intended recipient, employee or agent responsible for delivering this information to the intended recipient, unauthorized disclosure, copying, distribution or use of the contents of this transmission is strictly prohibited. If you have received this e-mail in error, please immediately notify the sender and delete it from your computer. Thank you for your compliance.