Good idea Which file do I need to edit to accomplish this? Neil ________________________________ From: Leonardo Certuche To: Neil Grantham ; User questions and discussions about OTRS. Sent: Tuesday, 6 April, 2010 23:11:42 Subject: Re: [otrs] Default Customer and User views Hi, The default behavior is safer since it will take more than a single step to say edit or make invalid an user/customer. If you definitely want to change it, I guess you could edit the Admin page and replace /otrs/index.pl?Action=AdminUser for /otrs/index.pl?Action=AdminUser&Search=* (similar for customers) Leonardo Certuche www.itconsultores.com.co On 6 April 2010 17:52, Neil Grantham wrote: Hi all

To me, the Customer and User views seem to be 'alien', as 'Silver Springs' also found out earler. I would prefer to be able to see all the customers and all the users by default rather than searching for *

Is it possible to change this default behaviour to the reverse and show them all? Maybe an enhancement request to toggle this in future?

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