I actually had the same issue during my install, just create the files manually and the setpermission script will stop complaining , you can use touch for it.. ~ M From: "Rodrigo Correa" To: "OTRS" Sent: Tuesday, September 1, 2009 9:57:35 PM GMT +01:00 Amsterdam / Berlin / Bern / Rome / Stockholm / Vienna Subject: [otrs] Error in chown 0 0 / opt / otrs / .procmailrc: No such file or directory Hello, I am having several errors after upgrading my OTRS 2.3.3 to 2.4.3. How do I resolve these cases? Believe it is a problem with permissions on folders. Already ran the SetPermissions.pl but there was an error: Error in chown 0 0 / opt / otrs / .procmailrc: No such file or directory Can't create directory '/opt/otrs/var/tmp/Cache//Dashboard': Permission denied Can't write '/opt/otrs/bin/check_permissons.28683': Permission denied Can't create directory '/opt/otrs/var/tmp/Cache//DashboardProductNotify': Permission denied Can't write /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm: Permission denied! Can't write cache file /opt/otrs/var/tmp/SysConfig-Cache_Kernel_Config_Files_Ticket.xml-69d1cfc767c1751a0c59e5f354039d67.pm: Permission denied What may be happening? Novo Internet Explorer 8: traduza com apenas um clique. Baixe agora, é grátis! --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/