PROBLEM DESCRIPTION =================== Error: Need TicketID! ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: MSWin32 Time: Fri Apr 23 19:14:43 2010 Message: Need TicketID! Traceback (3032): Module: Kernel::System::Ticket::Article::ArticleCreate (v1.232.2.1) Line: 112 Module: Kernel::Modules::CustomerTicketMessage::Run (v1.47) Line: 371 Module: Kernel::System::Web::InterfaceCustomer::Run (v1.41.2.1) Line: 852 Module: C:/Program Files/OTRS/OTRS/bin/cgi-bin/customer.pl (v1.42) Line: 48 STEP-BY-STEP DESCRIPTION TO REPRODUCE THE PROBLEM ================================================= 1) Log as a customer 2) new ticket 3) send ACTUAL RESULTS ============== <the actual results> ADDITIONAL INFORMATION ====================== OS: Microsoft Windows 2008 Server hosted on amazon EC2