Create an Event Based Notification ..... and what for do you need a screenshot? I think it should be possible for you to translate thing from English in to your native language. regards, Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 From: Sarper SARIDAL To: "User questions and discussions about OTRS." Date: 19.10.2009 10:59 Subject: [otrs] <Closed tickets customer notification> Sent by: otrs-bounces@otrs.org Hello Everyone, I need to auto respond to customers when their tickets are closed by e-mail. A screenshot of the window will be nice because my otrs is in Turkish. Thanks & Regards, Sarper Sarıdal --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/