Hello, go to the admin panel, and then select sysconfig. Then select framework and then frontend:customer. In this section you can configure the messages. Vielen Dank, Shawn Beasley Support - IT LPID LPI000077664 VERIFICATION NUMBER 3vk4xshbx6 http://www.lpi.org/ Cargo Future Communications GmbH Geb. 1335 55483 Hahn-Flughafen Tel. +49 6543 983 113 Fax +49 6543 983 119 Mobil: +49 151 12 12 8934 Email: shawn.beasley@dlh.de mailto:shawn.beasley@dlh.de Web: http://www.cfc-callcenter.de http://www.cfc-callcenter.de/ -----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Cody Grosskopf Gesendet: Dienstag, 21. März 2006 19:09 An: User questions and discussions about OTRS.org Betreff: Re: [otrs] How to change autoresponse maybe i'm new to this but that makes no sense to me ----- Original Message ----- From: shawn.beasley@dlh.de To: otrs@otrs.org Sent: Tuesday, March 21, 2006 9:57 AM Subject: AW: [otrs] How to change autoresponse Config Options: Framework -> Frontend::Customer Vielen Dank, Shawn Beasley Support - IT LPID LPI000077664 VERIFICATION NUMBER 3vk4xshbx6 http://www.lpi.org/ Cargo Future Communications GmbH Geb. 1335 55483 Hahn-Flughafen Tel. +49 6543 983 113 Fax +49 6543 983 119 Mobil: +49 151 12 12 8934 Email: shawn.beasley@dlh.de mailto:shawn.beasley@dlh.de Web: http://www.cfc-callcenter.de http://www.cfc-callcenter.de/ -----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Cody Grosskopf Gesendet: Dienstag, 21. März 2006 18:32 An: otrs@otrs.org Betreff: [otrs] How to change autoresponse How do you change the auto response for people who have just added themselves as a new user? ________________________________ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f|r Ihr OTRS System? => http://www.otrs.de/
Thats what i got around to thinking though i cannot get sysconfig to work correctly. I think it could be a permission issue i get this error when i try to use sysconfig Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.6 OS: linux Time: Wed Mar 22 09:12:23 2006 Message: Can't write ConfigItem! Traceback (4201): Module: Kernel::Modules::AdminSysConfig::Run (v1.38) Line: 147 Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 651 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.80) Line: 47 Have you ever had this problem? I have the owner of /opt/otrs as wwwrun:nogroup thats the only way i could get it to run. Thanks ----- Original Message ----- From: shawn.beasley@dlh.de To: otrs@otrs.org Sent: Wednesday, March 22, 2006 12:19 AM Subject: AW: [otrs] How to change autoresponse Hello, go to the admin panel, and then select sysconfig. Then select framework and then frontend:customer. In this section you can configure the messages. Vielen Dank, Shawn Beasley Support - IT LPID LPI000077664 VERIFICATION NUMBER 3vk4xshbx6 Cargo Future Communications GmbH Geb. 1335 55483 Hahn-Flughafen Tel. +49 6543 983 113 Fax +49 6543 983 119 Mobil: +49 151 12 12 8934 Email: shawn.beasley@dlh.de Web: http://www.cfc-callcenter.de -----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Cody Grosskopf Gesendet: Dienstag, 21. März 2006 19:09 An: User questions and discussions about OTRS.org Betreff: Re: [otrs] How to change autoresponse maybe i'm new to this but that makes no sense to me ----- Original Message ----- From: shawn.beasley@dlh.de To: otrs@otrs.org Sent: Tuesday, March 21, 2006 9:57 AM Subject: AW: [otrs] How to change autoresponse Config Options: Framework -> Frontend::Customer Vielen Dank, Shawn Beasley Support - IT LPID LPI000077664 VERIFICATION NUMBER 3vk4xshbx6 Cargo Future Communications GmbH Geb. 1335 55483 Hahn-Flughafen Tel. +49 6543 983 113 Fax +49 6543 983 119 Mobil: +49 151 12 12 8934 Email: shawn.beasley@dlh.de Web: http://www.cfc-callcenter.de -----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Cody Grosskopf Gesendet: Dienstag, 21. März 2006 18:32 An: otrs@otrs.org Betreff: [otrs] How to change autoresponse How do you change the auto response for people who have just added themselves as a new user? ---------------------------------------------------------------------------- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f|r Ihr OTRS System? => http://www.otrs.de/ ------------------------------------------------------------------------------ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f|r Ihr OTRS System? => http://www.otrs.de/
Cody Grosskopf wrote:
Thats what i got around to thinking though i cannot get sysconfig to work correctly. I think it could be a permission issue i get this error when i try to use sysconfig
Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.6 OS: linux Time: Wed Mar 22 09:12:23 2006
Message: Can't write ConfigItem!
Traceback (4201): Module: Kernel::Modules::AdminSysConfig::Run (v1.38) Line: 147 Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 651 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.80) Line: 47
Have you ever had this problem? I have the owner of /opt/otrs as wwwrun:nogroup thats the only way i could get it to run.
Have you tried running /opt/otrs/bin/SetPermissions.sh? Nils.
That is what i ran in the first place i did
sh SetPermissions.sh /opt/otrs wwwrun nogroup
On Wed, 22 Mar 2006 19:58:18 +0100
"Nils Breunese (Lemonbit Internet)"
Cody Grosskopf wrote:
Thats what i got around to thinking though i cannot get sysconfig to work correctly. I think it could be a permission issue i get this error when i try to use sysconfig
Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.6 OS: linux Time: Wed Mar 22 09:12:23 2006
Message: Can't write ConfigItem!
Traceback (4201): Module: Kernel::Modules::AdminSysConfig::Run (v1.38) Line: 147 Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 651 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.80) Line: 47
Have you ever had this problem? I have the owner of /opt/otrs as wwwrun:nogroup thats the only way i could get it to run.
Have you tried running /opt/otrs/bin/SetPermissions.sh?
Nils. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
participants (3)
-
Cody Grosskopf -
Nils Breunese (Lemonbit Internet) -
shawn.beasley＠dlh.de