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Lars Jørgensen

9 Dec 2010 9 Dec '10

1:17 p.m.

Hi, Often been wondering: When we move a ticket into a different queue, the History just shows it's been moved. Is it possible to see what queue it was moved into? Lars

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Gerald Young

9 Dec 9 Dec

2:11 p.m.

The bar at the right tells you the Queue it's in, doesn't it? On Thu, Dec 9, 2010 at 8:17 AM, Lars Jørgensen wrote:

Hi,

Often been wondering: When we move a ticket into a different queue, the History just shows it's been moved. Is it possible to see what queue it was moved into?

Lars --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Lars Jørgensen

10 Dec 10 Dec

8:14 a.m.

Hi Gerald It does show the current queue, but not what queues the ticket has been in previously. We sometimes bounce tickets around queues for different teams to act on them, and we would like to follow the trail. Lars From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Thursday, December 09, 2010 3:12 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Queue moves in history The bar at the right tells you the Queue it's in, doesn't it? On Thu, Dec 9, 2010 at 8:17 AM, Lars Jørgensen mailto:ITLJ@gyldendal.dk> wrote: Hi, Often been wondering: When we move a ticket into a different queue, the History just shows it's been moved. Is it possible to see what queue it was moved into? Lars --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Broderick Wood

9 Dec 9 Dec

4:38 p.m.

When I look at the history for a ticket (by clicking on HISTORY when reading the ticket contents) I see the first column has the keyword "Move" whereas the second column has the details "Ticket moved into Queue "Software Services::Software Packages" (35) from Queue "Raw" (2)" On Thu, Dec 9, 2010 at 6:17 AM, Lars Jørgensen wrote:

Hi,

Often been wondering: When we move a ticket into a different queue, the History just shows it's been moved. Is it possible to see what queue it was moved into?

Lars --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

-- ------------------------------------------------ Broderick Wood HelpDesk Co-Ordinator Technical Services Team #205 Athabasca Hall Department of Computer Science The University of Alberta Edmonton, AB T6G 2E8 (780) 492-5018

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Lars Jørgensen

10 Dec 10 Dec

11:18 a.m.

Hi Broderick, I don't see that information at all. This is what I get (sorry for the Danish translation, but the first column is in English) and you can see the ticket is moved but not from where to where. [cid:image001.png@01CB9864.4C030910] Lars -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Broderick Wood Sent: Thursday, December 09, 2010 5:39 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Queue moves in history When I look at the history for a ticket (by clicking on HISTORY when reading the ticket contents) I see the first column has the keyword "Move" whereas the second column has the details "Ticket moved into Queue "Software Services::Software Packages" (35) from Queue "Raw" (2)" On Thu, Dec 9, 2010 at 6:17 AM, Lars Jørgensen wrote:

Hi,

Often been wondering: When we move a ticket into a different queue, the History just shows it's been moved. Is it possible to see what queue it was moved into?

Lars

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-- ------------------------------------------------ Broderick Wood HelpDesk Co-Ordinator Technical Services Team #205 Athabasca Hall Department of Computer Science The University of Alberta Edmonton, AB T6G 2E8 (780) 492-5018 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Gerald Young

1:03 p.m.

What version are you using? This looks like 3, but the English version certainly shows from and to in History. Your Kommentar column is not the same as the column in English. English seems to be more descriptive. On Fri, Dec 10, 2010 at 6:18 AM, Lars Jørgensen wrote:

Hi Broderick,

I don't see that information at all. This is what I get (sorry for the Danish translation, but the first column is in English) and you can see the ticket is moved but not from where to where.

Lars

-----Original Message-----

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Broderick Wood

Sent: Thursday, December 09, 2010 5:39 PM

To: User questions and discussions about OTRS.

Subject: Re: [otrs] Queue moves in history

When I look at the history for a ticket (by clicking on HISTORY when

reading the ticket contents) I see the first column has the keyword

"Move" whereas the second column has the details "Ticket moved into

Queue "Software Services::Software Packages" (35) from Queue "Raw"

(2)"

On Thu, Dec 9, 2010 at 6:17 AM, Lars Jørgensen wrote:

...
Hi,

...
...
Often been wondering: When we move a ticket into a different queue, the History just shows it's been moved. Is it possible to see what queue it was moved into?

...
...
...
Lars

...
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Archive: http://lists.otrs.org/pipermail/otrs

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--

------------------------------------------------

Broderick Wood

HelpDesk Co-Ordinator

Technical Services Team

#205 Athabasca Hall

Department of Computer Science

The University of Alberta

Edmonton, AB

T6G 2E8

(780) 492-5018

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Lars Jørgensen

1:17 p.m.

I use OTRS 3.0.3. If I switch to English, all the information is there. I'll look at the translation and see if there is an obvious fix for this. Thank you for pointing me in the right direction. Lars From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Friday, December 10, 2010 2:03 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Queue moves in history What version are you using? This looks like 3, but the English version certainly shows from and to in History. Your Kommentar column is not the same as the column in English. English seems to be more descriptive. On Fri, Dec 10, 2010 at 6:18 AM, Lars Jørgensen mailto:ITLJ@gyldendal.dk> wrote: Hi Broderick, I don't see that information at all. This is what I get (sorry for the Danish translation, but the first column is in English) and you can see the ticket is moved but not from where to where. Lars -----Original Message----- From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org] On Behalf Of Broderick Wood Sent: Thursday, December 09, 2010 5:39 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Queue moves in history When I look at the history for a ticket (by clicking on HISTORY when reading the ticket contents) I see the first column has the keyword "Move" whereas the second column has the details "Ticket moved into Queue "Software Services::Software Packages" (35) from Queue "Raw" (2)" On Thu, Dec 9, 2010 at 6:17 AM, Lars Jørgensen mailto:ITLJ@gyldendal.dk> wrote:

Hi,

Often been wondering: When we move a ticket into a different queue, the History just shows it's been moved. Is it possible to see what queue it was moved into?

Lars

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-- ------------------------------------------------ Broderick Wood HelpDesk Co-Ordinator Technical Services Team #205 Athabasca Hall Department of Computer Science The University of Alberta Edmonton, AB T6G 2E8 (780) 492-5018 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Lars Jørgensen

1:46 p.m.

Now, that was a dirty hack, OTRS people :-) The English text is there, because OTRS in English is actually translated into English with further parameters. This is from the Kernel/Language/en.pm file: 'History::Move' => 'Ticket moved into Queue "%s" (%s) from Queue "%s" (%s).' When I created the Danish translation, I thought I was supposed to translate "History::Move" into Danish, but that was obviously not the case... I'll submit a corrected Danish translation in a few minutes. Lars From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Lars Jørgensen Sent: Friday, December 10, 2010 2:18 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Queue moves in history I use OTRS 3.0.3. If I switch to English, all the information is there. I'll look at the translation and see if there is an obvious fix for this. Thank you for pointing me in the right direction. Lars From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Friday, December 10, 2010 2:03 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Queue moves in history What version are you using? This looks like 3, but the English version certainly shows from and to in History. Your Kommentar column is not the same as the column in English. English seems to be more descriptive. On Fri, Dec 10, 2010 at 6:18 AM, Lars Jørgensen mailto:ITLJ@gyldendal.dk> wrote: Hi Broderick, I don't see that information at all. This is what I get (sorry for the Danish translation, but the first column is in English) and you can see the ticket is moved but not from where to where. Lars -----Original Message----- From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org] On Behalf Of Broderick Wood Sent: Thursday, December 09, 2010 5:39 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Queue moves in history When I look at the history for a ticket (by clicking on HISTORY when reading the ticket contents) I see the first column has the keyword "Move" whereas the second column has the details "Ticket moved into Queue "Software Services::Software Packages" (35) from Queue "Raw" (2)" On Thu, Dec 9, 2010 at 6:17 AM, Lars Jørgensen mailto:ITLJ@gyldendal.dk> wrote:

Hi,

Often been wondering: When we move a ticket into a different queue, the History just shows it's been moved. Is it possible to see what queue it was moved into?

Lars

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-- ------------------------------------------------ Broderick Wood HelpDesk Co-Ordinator Technical Services Team #205 Athabasca Hall Department of Computer Science The University of Alberta Edmonton, AB T6G 2E8 (780) 492-5018 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Broderick Wood
Gerald Young
Lars Jørgensen