Hello folks, can someone explane me the best way to set automatically a freetime-field at a value predefined as "now" + 3 days for a incoming new emailticket? Maybe this can be done with a match-prefiltermodule, but I don't know how I can ensure that only for a new Ticket this value will be set? I have to ensure that the freetime-value would not get changed on a reply-mail for example. Also I'm not good in perl expressions, so it will be great if you can give me support how the expression looks like, to set the Freetime-value to a date for "now + 3 days" Thanks a lot, geetings Reinhard Konrad IT- Systemtechnik ___________________________________ Rudolf Ölz Meisterbäcker GmbH A-6850 Dornbirn, Achstraße 9 Tel. +43 / 5572 / 3840-176, Fax DW 8176 FN 68010 s beim Landesgericht Feldkirch UID-Nr. ATU 36157706, DVR-Nr. 6866 mailto:reinhard.konrad@oelz.com www.oelz.comhttp://www.oelz.com