This started when it was moved from the old server to the new one. Installed OTRS 2.3.3 again on the new server then restored back from the dump. Everything seems functioning except for these 3 pages. I'm also thinking of installing the latest version but just have no idea how to have the current data I have from 2.3.3. Thank you and Happy Holidays, Raleigh ________________________________ From: Nils Leideck To: User questions and discussions about OTRS. Sent: Sat, December 11, 2010 4:34:25 AM Subject: Re: [otrs] Can't access Customer, Admin and Stats pages Dear Raleigh, just the error doesn’t really tell us anything ... What has been changed that could be the cause for the error? Cheers, Nils On 10.12.2010, at 14:50, Raleigh Guevarra wrote:

Hi, Kindly assist as I'm getting an error when tried to access Customer, Admin and Stats pages in OTRS as admin. Below are the excerpts from the logs for your checking:

<Mail Attachment.png> Stats - https://mydomain.local/otrs/index.pl?Action=AgentStats&Subaction=Overview

Admin - https://mydomain.local/otrs/index.pl?Action=Admin Customer - https://mydomain.local/otrs/index.pl?Action=AdminCustomerUser&Nav=Agent

OTRS - /var/log/httpd/SSL_ACCESS_LOG

(Stats) 123.45.67.123 - - [14/Oct/2010:20:39:16 +0800] "GET /otrs/index.pl?Action=AgentStats&Subaction=Overview HTTP/1.1" 500 613 (Admin) 123.45.67.123 - - [14/Oct/2010:15:35:09 +0800] "GET /otrs/index.pl?Action=Admin HTTP/1.1" 500 613 (Customer) 123.45.67.123 - - [14/Oct/2010:20:44:43 +0800] "GET /otrs/index.pl?Action=AdminCustomerUser&Nav=Agent HTTP/1.1" 500 613

OTRS - /var/log/httpd/SSL_ERROR_LOG [Thu Oct 14 14:56:56 2010] [warn] RSA server certificate CommonName (CN) `mydomain.com' does NOT match server name!? [Thu Oct 14 14:56:56 2010] [warn] RSA server certificate CommonName (CN) `mydomain.com' does NOT match server name!? [Thu Oct 14 14:57:04 2010] [error] [client 123.45.67.123] malformed header from script. Bad header=UserIsGroupRo: index.pl [Thu Oct 14 14:57:14 2010] [error] [client 123.45.67.123] malformed header from script. Bad header=UserIsGroupRo: index.pl, referer:https://mydomain.local/otrs/index.pl?Action=AgentTicketQueue

Thank you, Raleigh

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Hi Nils, It will redirect to our homepage. Only thru SSL to access OTRS. Thanks, Raleigh ________________________________ From: Nils Leideck To: User questions and discussions about OTRS. Sent: Fri, December 24, 2010 10:05:42 PM Subject: Re: [otrs] Can't access Customer, Admin and Stats pages Dear Raleigh, what happens if you access the OTRS without SSL? Merry Christmas! Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project On 24.12.2010, at 05:00, Raleigh Guevarra wrote:

This started when it was moved from the old server to the new one. Installed OTRS 2.3.3 again on the new server then restored back from the dump. Everything seems functioning except for these 3 pages.

I'm also thinking of installing the latest version but just have no idea how to have the current data I have from 2.3.3.

Thank you and Happy Holidays, Raleigh

________________________________ From: Nils Leideck

To: User questions and discussions about OTRS. Sent: Sat, December 11, 2010 4:34:25 AM Subject: Re: [otrs] Can't access Customer, Admin and Stats pages

Dear Raleigh,

just the error doesn’t really tell us anything ... What has been changed that could be the cause for the error?

Cheers, Nils

On 10.12.2010, at 14:50, Raleigh Guevarra wrote:

...

Hi, Kindly assist as I'm getting an error when tried to access Customer, Admin and Stats pages in OTRS as admin. Below are the excerpts from the logs for your checking:

<Mail Attachment.png> Stats - https://mydomain.local/otrs/index.pl?Action=AgentStats&Subaction=Overview

Admin - https://mydomain.local/otrs/index.pl?Action=Admin Customer - https://mydomain.local/otrs/index.pl?Action=AdminCustomerUser&Nav=Agent

OTRS - /var/log/httpd/SSL_ACCESS_LOG

(Stats) 123.45.67.123 - - [14/Oct/2010:20:39:16 +0800] "GET /otrs/index.pl?Action=AgentStats&Subaction=Overview HTTP/1.1" 500 613 (Admin) 123.45.67.123 - - [14/Oct/2010:15:35:09 +0800] "GET /otrs/index.pl?Action=Admin HTTP/1.1" 500 613 (Customer) 123.45.67.123 - - [14/Oct/2010:20:44:43 +0800] "GET /otrs/index.pl?Action=AdminCustomerUser&Nav=Agent HTTP/1.1" 500 613

OTRS - /var/log/httpd/SSL_ERROR_LOG [Thu Oct 14 14:56:56 2010] [warn] RSA server certificate CommonName (CN) `mydomain.com' does NOT match server name!? [Thu Oct 14 14:56:56 2010] [warn] RSA server certificate CommonName (CN) `mydomain.com' does NOT match server name!? [Thu Oct 14 14:57:04 2010] [error] [client 123.45.67.123] malformed header from script. Bad header=UserIsGroupRo: index.pl [Thu Oct 14 14:57:14 2010] [error] [client 123.45.67.123] malformed header from script. Bad header=UserIsGroupRo: index.pl, referer:https://mydomain.local/otrs/index.pl?Action=AgentTicketQueue

Thank you, Raleigh

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— Nils Leideck Senior Consultant

http://webint.cryptonode.de / a Fractal project

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Hi Lars, Thanks for the info. I think I need to try to fix the current problem before I go consider upgrading to the latest version. Not good if I also bring the problem on the new version. Thanks, Raleigh ________________________________ From: Lars Jørgensen To: User questions and discussions about OTRS. Sent: Mon, December 27, 2010 5:48:17 PM Subject: Re: [otrs] Can't access Customer, Admin and Stats pages Hi Raleigh, Your data is preserved across upgrades. Read the UPGRADING file included in your download of the new OTRS version. Lars ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Raleigh Guevarra Sent: Friday, December 24, 2010 5:00 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Can't access Customer, Admin and Stats pages This started when it was moved from the old server to the new one. Installed OTRS 2.3.3 again on the new server then restored back from the dump. Everything seems functioning except for these 3 pages. I'm also thinking of installing the latest version but just have no idea how to have the current data I have from 2.3.3. Thank you and Happy Holidays, Raleigh ________________________________ From: Nils Leideck To: User questions and discussions about OTRS. Sent: Sat, December 11, 2010 4:34:25 AM Subject: Re: [otrs] Can't access Customer, Admin and Stats pages Dear Raleigh, just the error doesn’t really tell us anything ... What has been changed that could be the cause for the error? Cheers, Nils On 10.12.2010, at 14:50, Raleigh Guevarra wrote:

Hi, Kindly assist as I'm getting an error when tried to access Customer, Admin and Stats pages in OTRS as admin. Below are the excerpts from the logs for your checking:

<Mail Attachment.png> Stats - https://mydomain.local/otrs/index.pl?Action=AgentStats&Subaction=Overview

Admin - https://mydomain.local/otrs/index.pl?Action=Admin Customer - https://mydomain.local/otrs/index.pl?Action=AdminCustomerUser&Nav=Agent

OTRS - /var/log/httpd/SSL_ACCESS_LOG

(Stats) 123.45.67.123 - - [14/Oct/2010:20:39:16 +0800] "GET /otrs/index.pl?Action=AgentStats&Subaction=Overview HTTP/1.1" 500 613 (Admin) 123.45.67.123 - - [14/Oct/2010:15:35:09 +0800] "GET /otrs/index.pl?Action=Admin HTTP/1.1" 500 613 (Customer) 123.45.67.123 - - [14/Oct/2010:20:44:43 +0800] "GET /otrs/index.pl?Action=AdminCustomerUser&Nav=Agent HTTP/1.1" 500 613

OTRS - /var/log/httpd/SSL_ERROR_LOG [Thu Oct 14 14:56:56 2010] [warn] RSA server certificate CommonName (CN) `mydomain.com' does NOT match server name!? [Thu Oct 14 14:56:56 2010] [warn] RSA server certificate CommonName (CN) `mydomain.com' does NOT match server name!? [Thu Oct 14 14:57:04 2010] [error] [client 123.45.67.123] malformed header from script. Bad header=UserIsGroupRo: index.pl [Thu Oct 14 14:57:14 2010] [error] [client 123.45.67.123] malformed header from script. Bad header=UserIsGroupRo: index.pl, referer:https://mydomain.local/otrs/index.pl?Action=AgentTicketQueue

Thank you, Raleigh

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— Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project