Thank u Ajmal :)   Ravi Shankar ________________________________ From: Ajmal Ahmed To: User questions and discussions about OTRS. Sent: Wednesday, 11 May 2011 2:59 PM Subject: Re: [otrs] Reg: sample CSV for import/export feature in OTRS ITSM 3.0.2 Hi Ravi,   In order to create a template you have to use as follows: ·         Add a class : Admin tab àGeneral Catalog àITSM::ConfigItem::Class ·         Copy definition : Admin tab àConfig Item ManagementàSelect an existing templateàClick on change class definition ·         Select and edit existing definition template to suit your needs i.e. Sno,servername,Ip,etc ·         In order to make a value mandaton add CountDefault => 1 else  CountDefault => 0 for optional paramets of CI’s   Sample CSV: (which may be obsolete requirement considering the above) ·         Create an initial config item using CMDB feature ·         Use import / Export feature to export a sample CSV format   Best regards, Ajmal   From:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of ravi shanker Sent: Tuesday, May 10, 2011 11:28 PM To: otrs@otrs.org Subject: [otrs] Reg: sample CSV for import/export feature in OTRS ITSM 3.0.2   Hi,   I have OTRS ITSM 3.0.2 configured,i'm looking for import/export feature and would need sample CSV template for this feature to work.   i have create a template like: Sno,servername,Ip,etc however when i run import ,i'm getting an error saying 1 failed;0 succesful message in log.   Ravi Shankar   --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs