OTRS 5 - Hiding fields from Create New Phone Ticket screen
Hi guys. How can I hide fields like: Service, SLA, Owner, Responsible from the new phone ticket screen ? I wanna hide this for certain agents / roles. Is it possible ? Best regards, Willian Silva.
Hi, - Willian Silva wrote: > How can I hide fields like: Service, SLA, Owner, Responsible from
the new phone ticket screen ? I wanna hide this for certain agents / roles. Is it possible ?
You can not hide these fields in the new phone screen without coding. You can use process dialogues, if needed. -- Florian
I got it, thank you Florian.
Best regards,
Willian Silva.
2018-07-16 17:24 GMT-03:00 Florian Edlhuber
Hi,
- Willian Silva wrote:
How can I hide fields like: Service, SLA, Owner, Responsible from the new phone ticket screen ? I wanna hide this for certain agents / roles. Is it possible ?
You can not hide these fields in the new phone screen without coding. You can use process dialogues, if needed.
-- Florian
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
participants (2)
-
Florian Edlhuber -
Willian Silva