Dear Marco, Yes, I found #4433 for this bug. Thx for your advise. 2009/11/5 Marco Vannini

it's a known bug. There should be a fix, try to search on bug.otrs.org or mailarchive

On Thu, Nov 5, 2009 at 11:49 AM, hpsbigcat wrote:

...

Hi All,

I just upgraded from 2.3 to 2.5. I found a problem: when I compose a 'new' ticket, the 'Next ticket state:' is 'close successful' not but 'open'. PS: when I compose a 'open ticket, 'Next ticket state:' is 'open'. Infact, I'v setup Ticket::Frontend::AgentTicketCompose###StateDefault: open and it works fine on 2.3. Have any meet this and please advise?

-- Tiger

hpsbigcat@gmail.com

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