Restrict agent to only see one customer

The correct way as I know it is to have one group (with one queue) for each company. You then assign the agent to that group. In case you register the customers you will then assign both the agent and the customer-users to the same group. Isn't this sufficient?

Hi Niklas,
I've just tried that.
However even though the agent is the member of only this one group, he can
still log tickets for all the customers in the database (both those that are
in the group and those that are not in it).
--
Kind Regards,
Robert
On Wed, Jun 1, 2011 at 2:13 PM,
The correct way as I know it is to have one group (with one queue) for each company. You then assign the agent to that group. In case you register the customers you will then assign both the agent and the customer-users to the same group. Isn't this sufficient?
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participants (2)
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niklas.johansson@knowit.se
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Robert Poreba