Hello, today I found that in our OTRS 3.3.7 with ITSM I am unable to create new Services, because we dont have any Criticality set. Funny thing is that when I go to Criticality <-> Impact <-> Priority Matrix I am presented with this: http://s17.postimg.org/fevcai6jz/image.jpg I found this really strange since we had few test services defined in the pasted I am 100% sure that matrix was available. Any idea what could cause this and how to fix it? Thanks
"Today"? As in, "it used to work and now it doesn't" or "We made an upgrade
change and now something doesn't work."
Either way, check your package management to make sure it thinks it's okay.
Also verify that your database tables haven't been corrupted because of
running out of space or hard crash or the like.
On Wed, Dec 16, 2015 at 5:27 AM, Branislav Brna
Hello, today I found that in our OTRS 3.3.7 with ITSM I am unable to create new Services, because we dont have any Criticality set. Funny thing is that when I go to Criticality <-> Impact <-> Priority Matrix I am presented with this: http://s17.postimg.org/fevcai6jz/image.jpg
I found this really strange since we had few test services defined in the pasted I am 100% sure that matrix was available. Any idea what could cause this and how to fix it?
Thanks
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Hello,
Look in dynamic Fields. There must be two dropdown fields called
ITSMCriticality and ITSMImpact. Without them that Matrix won't have values
to pick up from.
On 16 December 2015 at 05:27, Branislav Brna
Hello, today I found that in our OTRS 3.3.7 with ITSM I am unable to create new Services, because we dont have any Criticality set. Funny thing is that when I go to Criticality <-> Impact <-> Priority Matrix I am presented with this: http://s17.postimg.org/fevcai6jz/image.jpg
I found this really strange since we had few test services defined in the pasted I am 100% sure that matrix was available. Any idea what could cause this and how to fix it?
Thanks
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participants (3)
-
Branislav Brna -
Gerald Young -
Leonardo Certuche