Hi, * ProfitGrabber Support* schrieb:

We have customers submit questions to a form on our website. These submissions get emailed to the email account (POP3) that OTRS pulls in. Since these emails are from the form, they get the forms email address marked as the ContactID. The customers email address is in the body of the email, as it is one of the form fields. How can we set up OTRS to parse the emailaddress out of the body and assign it as X-OTRS-CustomerNo . Can this be done?

With a postmaster filter, it should be possible to find the contact within the body through regex and then parse it to X-OTRS-CustomerNo.

Barry Keyles

Bye, Alex