Where did you renamed "CustomerDefaultState and PostmasterDefaultState" ? I cannot find it. Thanks, Sven On Thursday 19 October 2006 16:40, Estiven Restrepo wrote:

I renamed CustomerDefaultState and PostmasterDefaultState from "new" to "new2" and it solved the problem, but why does it work? it´s not just creating a new file called "new2" that will be overflown shortly ?

thanks in advance

S-Tiven

2006/10/5, Estiven Restrepo :

...

Hello,

I have the same problem.. did you do it?

please help me

2006/8/22, Davide Pluda :

...

Hello.

I'm new in otrs, i use it few months back. It was works fine. Today it doesn't kork, when i try to create a ticket from customer it give this error:

ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Aug 22 15:44:04 2006

Message: Need TicketID!

Traceback (3342): Module: Kernel::System::Ticket::Article::ArticleCreate (v1.94) Line: 84 Module: Kernel::Modules::CustomerTicketMessage::Run (v1.3) Line: 311 Module: Kernel::System::Web::InterfaceCustomer::Run ( v1.6) Line: 677 Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.36) Line: 47

I read an other mesage similar to mine, but solution proposed "Just make some free space available in /opt and you will get thru the problem" don't work...

I can create ticket from User.

Can you help me? Please. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/