they are in that size that you like to have them. as far as i know the only way of defining units is to tell all agents what units you are using... Li otrs-bounces@otrs.org schrieb am 09.03.2006 13:47:02:

aloha list,

Can any one explain what is the concept of work units? Are they in hours or what? is it possible to specify units ??

regards

-- ZA

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