http://forums.otrs.org/viewtopic.php?f=62&t=6920 --nodeps? (because if you *know* it's there, don't fight it.) On Thu, Dec 16, 2010 at 8:12 AM, John Murray wrote:

On my CentOS 5 server I just tried to upgrade from OTRS 3.0.3 to 3.0.4 but this failed:

[root@otrs ~]# rpm -Uvh otrs-3.0.4-01.noarch.rpm error: Failed dependencies: perl(Date::Format) is needed by otrs-3.0.4-01.noarch [root@otrs ~]#

Yet otrs.CheckModules.pl on my current installation says Date::Format is there:

[root@otrs bin]# ./otrs.CheckModules.pl o CGI............................ok (v3.50) o Crypt::PasswdMD5...............ok (v1.3) o CSS::Minifier..................ok (v0.01) o Date::Format...................ok (v2.24) o Date::Pcalc....................ok (v1.2) o DBI............................ok (v1.52) o DBD::mysql.....................ok (v3.0007) o Digest::MD5....................ok (v2.36) o Digest::SHA::PurePerl..........ok (v5.48) o Encode::HanExtra...............Not installed! (Optional - Required to handle mails with several Chinese character sets.) o GD.............................ok (v2.35) o GD::Text....................ok (v0.86) o GD::Graph...................ok (v1.44) o GD::Graph::lines............ok (v1.15) o GD::Text::Align.............ok (v1.18) o IO::Scalar.....................ok (v2.110) o IO::Wrap.......................ok (v2.110) o JavaScript::Minifier...........ok (v1.05) o JSON...........................ok (v2.27) o JSON::PP....................ok (v2.27008) o JSON::XS....................ok (v2.3) o LWP::UserAgent.................ok (v2.033) o Mail::Internet.................ok (v2.07) o Mail::POP3Client...............ok (v2.18 ) o IO::Socket::SSL.............ok (v1.01) o MIME::Base64...................ok (v3.07) o MIME::Tools....................ok (v5.428) o ModPerl::Util..................ok (v2.000004) o Apache::DBI.................ok (v1.09) o Apache2::Reload.............ok (v0.11) o Net::DNS.......................ok (v0.59) o Net::POP3......................ok (v2.29) o Net::IMAP::Simple..............ok (v1.2017) o Net::IMAP::Simple::SSL......ok (v1.3) o Net::SMTP......................ok (v2.31) o Authen::SASL................ok (v2.15) o Net::SMTP::SSL..............ok (v1.01) o Net::SMTP::TLS..............ok (v0.12) o Net::LDAP......................ok (v0.4001) o PDF::API2......................ok (v0.73) o Compress::Zlib..............ok (v1.42) o SOAP::Lite.....................failed!!! Version 0.712 not supported! This version is broken and not useable! Please use another version. o Text::CSV......................ok (v1.20) o Text::CSV_PP................ok (v1.28) o Text::CSV_XS................ok (v0.76) o XML::Parser....................ok (v2.34) [root@otrs bin]# pwd /opt/otrs/bin [root@otrs bin]#

Any ideas why, and what to do?

John Murray

George James Software www.georgejames.com --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Hi John, Between 3.0.3 and 3.0.4 we've added the Date::Format module (which is a required module for OTRS) as a dependency to the OTRS RPM for Fedora, CentOS, and RedHat. This in order to make it easier for sysadmins to install OTRS. On your system RPM only complains about the fact that the dependency to Date::Format is not met, this can happen for instance when you've installed Date::Format outside of the package manager, for instance with the CPAN client. The CheckModules script does not look into which packages are installed via YUM and which are installed manually, it just reports the Perl modules available for OTRS. If you want to know wether or not the Date::Format package is installed via the package manager on your system you can do: (below on my Fedora 14 laptop, it's similar on CentOS and RedHat) [root@rainbows ~]# yum whatprovides "perl(Date::Format)" 1:perl-TimeDate-1.20-2.fc14.noarch : A Perl module for time and date : manipulation Repo : fedora Matched from: Other : perl(Date::Format) 1:perl-TimeDate-1.20-2.fc14.noarch : A Perl module for time and date : manipulation Repo : installed Matched from: Other : Provides-match: perl(Date::Format) In your case it's not installed. So you can either use something like yum to upgrade OTRS, which will follow the dependencies for you automatically, or manually install the required package, or use --nodeps, as stated. Of course it's the nicest if you install modules using your systems package management, because you'll automatically get security patches and bug fixes if applicable, and it's cleaner, too: there's no 'uninstall' option for the cpan client. HTH, Mike On Thu, Dec 16, 2010 at 2:12 PM, John Murray wrote:

On my CentOS 5 server I just tried to upgrade from OTRS 3.0.3 to 3.0.4 but this failed:

[root@otrs ~]# rpm -Uvh otrs-3.0.4-01.noarch.rpm error: Failed dependencies:        perl(Date::Format) is needed by otrs-3.0.4-01.noarch [root@otrs ~]#

Yet otrs.CheckModules.pl on my current installation says Date::Format is there:

[root@otrs bin]# ./otrs.CheckModules.pl   o CGI............................ok (v3.50)   o Crypt::PasswdMD5...............ok (v1.3)   o CSS::Minifier..................ok (v0.01)   o Date::Format...................ok (v2.24)   o Date::Pcalc....................ok (v1.2)   o DBI............................ok (v1.52)   o DBD::mysql.....................ok (v3.0007)   o Digest::MD5....................ok (v2.36)   o Digest::SHA::PurePerl..........ok (v5.48)   o Encode::HanExtra...............Not installed! (Optional - Required to handle mails with several Chinese character sets.)   o GD.............................ok (v2.35)      o GD::Text....................ok (v0.86)      o GD::Graph...................ok (v1.44)      o GD::Graph::lines............ok (v1.15)      o GD::Text::Align.............ok (v1.18)   o IO::Scalar.....................ok (v2.110)   o IO::Wrap.......................ok (v2.110)   o JavaScript::Minifier...........ok (v1.05)   o JSON...........................ok (v2.27)      o JSON::PP....................ok (v2.27008)      o JSON::XS....................ok (v2.3)   o LWP::UserAgent.................ok (v2.033)   o Mail::Internet.................ok (v2.07)   o Mail::POP3Client...............ok (v2.18 )      o IO::Socket::SSL.............ok (v1.01)   o MIME::Base64...................ok (v3.07)   o MIME::Tools....................ok (v5.428)   o ModPerl::Util..................ok (v2.000004)      o Apache::DBI.................ok (v1.09)      o Apache2::Reload.............ok (v0.11)   o Net::DNS.......................ok (v0.59)   o Net::POP3......................ok (v2.29)   o Net::IMAP::Simple..............ok (v1.2017)      o Net::IMAP::Simple::SSL......ok (v1.3)   o Net::SMTP......................ok (v2.31)      o Authen::SASL................ok (v2.15)      o Net::SMTP::SSL..............ok (v1.01)      o Net::SMTP::TLS..............ok (v0.12)   o Net::LDAP......................ok (v0.4001)   o PDF::API2......................ok (v0.73)      o Compress::Zlib..............ok (v1.42)   o SOAP::Lite.....................failed!!! Version 0.712 not supported! This version is broken and not useable! Please use another version.   o Text::CSV......................ok (v1.20)      o Text::CSV_PP................ok (v1.28)      o Text::CSV_XS................ok (v0.76)   o XML::Parser....................ok (v2.34) [root@otrs bin]# pwd /opt/otrs/bin [root@otrs bin]#

Any ideas why, and what to do?

John Murray

George James Software www.georgejames.com --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs