hello support, in configuration they say: that if you will describe working hours ticket age will be calculated only on working hours. We described working hours, but ticket age is increasing after working hours also. thank you -- Matas Labasauskas
Hi, On Thu, Apr 19, 2007 at 12:53:26PM +0300, Matas Labasauskas wrote:
in configuration they say: that if you will describe working hours ticket age will be calculated only on working hours. We described working hours, but ticket age is increasing after working hours also.
where'hve you read that the age is not growing outsite the working hours? We've to fix this description, because it is wrong. A ticket is getting older, no matter if your system is in the working hours or not.
Matas Labasauskas
-- Christian ((otrs)) :: OTRS GmbH :: Norsk-Data-Strasse 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftsführer: André Mindermann, Martin Edenhofer Handelsregister: HRB 9452 Bad Homburg Steuernummer: 003/240/97521
Thank you for your answer,
it seems it was wrong information regarding ticket Age from our
administrator.
For now question looks like this: is it possible to calculate ticket age or
have another parameter where Problem Solve Time only on working hours would
be calculated.
Problem Solve Time means period from state Ticket Creation until Ticket
Close.
Thank you in advance.
On 19/04/07, Christian Schoepplein
Hi,
On Thu, Apr 19, 2007 at 12:53:26PM +0300, Matas Labasauskas wrote:
in configuration they say: that if you will describe working hours ticket age will be calculated only on working hours. We described working hours, but ticket age is increasing after working hours also.
where'hve you read that the age is not growing outsite the working hours? We've to fix this description, because it is wrong. A ticket is getting older, no matter if your system is in the working hours or not.
Matas Labasauskas
-- Christian
((otrs)) :: OTRS GmbH :: Norsk-Data-Strasse 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success!
Geschäftsführer: André Mindermann, Martin Edenhofer Handelsregister: HRB 9452 Bad Homburg Steuernummer: 003/240/97521
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-- Matas Labasauskas
participants (2)
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Christian Schoepplein -
Matas Labasauskas