Hi, I had all faq privileges but faq_admin was not created. I created it and updated my account. I still cannot access the FAQ. Regards. Eric David Holder a écrit :

Hi Eric,

In otrs go to Admin, then Users <-> Groups and select your account.

Do you have associated privileges to faq and faq_admin?

Regards,

David

On Thu, Jan 7, 2010 at 2:00 PM, Eric Boudrand mailto:eb@sistech.fr> wrote:

Hello,

We are using OTRS 2.2.7 and FAQ module 1.3.3. When I go into FAQ history and I click on a FAQ number I have the following message :

ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Thu Jan 7 14:58:40 2010

Message: Permission denied!

Traceback (8980): Module: Kernel::Modules::AgentFAQ::Run (v1.12.2.1) Line: 1010 Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670 Module: ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47 Module: (eval) (v1.81) Line: 204 Module: ModPerl::RegistryCooker::run (v1.81) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31

It seems I do not have the correct permission. How can I know what type of user I should be ?

Regards.

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Hi David, It works now. The group faq_admin was not created. I can access to the FAQ now. Thanks. Regards. Eric Boudrand David Holder a écrit :

Hi Eric,

In otrs go to Admin, then Users <-> Groups and select your account.

Do you have associated privileges to faq and faq_admin?

Regards,

David

On Thu, Jan 7, 2010 at 2:00 PM, Eric Boudrand mailto:eb@sistech.fr> wrote:

Hello,

We are using OTRS 2.2.7 and FAQ module 1.3.3. When I go into FAQ history and I click on a FAQ number I have the following message :

ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Thu Jan 7 14:58:40 2010

Message: Permission denied!

Traceback (8980): Module: Kernel::Modules::AgentFAQ::Run (v1.12.2.1) Line: 1010 Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670 Module: ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47 Module: (eval) (v1.81) Line: 204 Module: ModPerl::RegistryCooker::run (v1.81) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31

It seems I do not have the correct permission. How can I know what type of user I should be ?

Regards.

Eric Boudrand --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

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