yeah i guess so... What I did was that you assign numbers to priorities[fr exAB213], that way there is less chance of spelling mistake and then in the post master filters write a regex for it. of course users have to keep in mind or keep track of these numbers but i think it isnt that difficult if u keep a pattern and in an increasing order depending on the priority. Id suggest keep in the subject so that if at all user needs forward or replies to the mail it might get messy. On 4 August 2011 14:27, Ugo Bellavance wrote:

Hi,

Can OTRS parse the e-mail body to get priority of a request?

I'd like to create an e-mail template that (internal) customers would use, and in this template, the priority would be stated. Can OTRS parse the e-mail body to get the priority?

Thanks,

Ugo

------------------------------**------------------------------**--------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/**pipermail/otrshttp://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/**listinfo/otrshttp://lists.otrs.org/cgi-bin/listinfo/otrs