Ale, If you followed the same installation method that I used, you will have a OTRS config directory under Apache called "conf.d". In that directory, you should have a file called "otrs.conf". In that file, you will have something that looks like this : ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/" Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/" You can add an additional alias as follows : Alias /operators "/opt/otrs/var/httpd/htdocs/" That will allow you to use the link you want. Be sure to restart Apache after doing this. Good Luck, Justin Noel http://www.calendee.com On Wed, Mar 3, 2010 at 11:09 AM, Alessandro d'Ambrosio < alessandro.dambrosio@unimi.it> wrote:

Hi,

I would like to redirect the agents login page

(http://mydomain/otrs/index.pl) to another as http://mydomain/operators to avoid

that agents type the full link.

I've tried to edit the httpd.conf file but it doesn't work.. Maybe not

Correctly?

Some time ago I redirected the customer users login page from http://mydomain/otrs/customer.pl to another as http://mydomain creting into the root of my webserver folder an index.html file that contains only the following:

http://LONG URL TO YOUR CUSTOMER

PAGE HERE">

How can I do the same thing for users/agents?

Thanks

Ale

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