Hi Ashish, We have multi-tenancy in OTRS but only up to some point. You can't have for instance certain priorities or SLAs only available for certain customers, or contacts that can only be accessed by certain agents - without modifying the system, that is. What you CAN do is restrict the queues to certain groups, tie the groups to certain roles, and then tie the roles to certain users. If you'd do that, you can have users (agents) who can't see certain queues and tickets. Hope this helps. ((enjoy)) - Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Deutschland T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer CU@ IIR Service Desk Forum in Mainz (Germany)http://www.otrs.com/en/news-and-press/news-details/article/translate-to-engl...and get to know more about OTRS at booth no. 12 from Nov 24-25, 2009! On Wed, Nov 18, 2009 at 12:22 PM, Ashish Gangani wrote:

Hi Team, Please anyone help me to achieve multi tenancy in OTRS::ITSM 1.3. how can i configure it.

Thanks and Regards, Ashish Gangani, .

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