Need Type! Log Messages when using OTRS web front end
Hi All, I'm having a slight problem after upgrading from 2.2.4 to 2.3.3 on a CentOS 4 (RHEL4) machine. I get the following lines in '/var/log/messages' quite often. Oct 27 09:57:43 tao OTRS-CGI-10[31841]: [Error][Kernel::System::Cache::Get][Line:137]: Need Type! Oct 27 09:57:43 tao OTRS-CGI-10[31841]: [Error][Kernel::System::Cache::Set][Line:105]: Need Type! As far as I can tell it only occurs when I login to the OTRS web front end and browse through the links. Doing the upgrade I just copied the new release files over my existing installation, and ran the database upgrade scripts as mentioned in the UPGRADE readme. I deleted the old /var/cron/ directory contents since it seemed like many of the old cron jobs were no longer being used. I also tried the upgrade by just creating a new directory for OTRS and copying over my old Config.PM file but then it complained that nothing was registered in Config.PM everytime I clicked on a link on the web front end. Does anyone know what the origin of these messages are? Are there stale cache files that have to do with OTRS that are causing issues? Note that everything seems to work perfectly besides these annoying and strange log messages. Thanks for any help! James PS - I posted this messages when I first signed up for the OTRS mailing list, but I don't think I was registered properly at the time -- Many apologies if some of you got this before. I do not mean to double post -- "Beware of all enterprises that require new clothes." -- Henry David Thoreau
On Wed, Nov 19, 2008 at 03:59:44PM -0500, James Chase wrote:
Hi All,
I'm having a slight problem after upgrading from 2.2.4 to 2.3.3 on a CentOS 4 (RHEL4) machine. I get the following lines in '/var/log/messages' quite often.
Oct 27 09:57:43 tao OTRS-CGI-10[31841]: [Error][Kernel::System::Cache::Get][Line:137]: Need Type! Oct 27 09:57:43 tao OTRS-CGI-10[31841]: [Error][Kernel::System::Cache::Set][Line:105]: Need Type!
As far as I can tell it only occurs when I login to the OTRS web front end and browse through the links. I think Apache can't write in the otrs directory. You should run the ./bin/SetPermissions.sh script.
cheers, Gonéri
Thanks for your response. The permissions look correct and the file are owned by apache:nobody which is correct for this system. The only things in the Kernel/System/Cache folder is 'File.pm'. I assume thats ok. I also do not see any entries in the apache error or access log. I wonder what else it might be? On Wed, Nov 19, 2008 at 4:49 PM, Gonéri Le Bouder < goneri.lebouder@atosorigin.com> wrote:
On Wed, Nov 19, 2008 at 03:59:44PM -0500, James Chase wrote:
Hi All,
I'm having a slight problem after upgrading from 2.2.4 to 2.3.3 on a CentOS 4 (RHEL4) machine. I get the following lines in '/var/log/messages' quite often.
Oct 27 09:57:43 tao OTRS-CGI-10[31841]: [Error][Kernel::System::Cache::Get][Line:137]: Need Type! Oct 27 09:57:43 tao OTRS-CGI-10[31841]: [Error][Kernel::System::Cache::Set][Line:105]: Need Type!
As far as I can tell it only occurs when I login to the OTRS web front end and browse through the links. I think Apache can't write in the otrs directory. You should run the ./bin/SetPermissions.sh script.
cheers,
Gonéri _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
-- "Beware of all enterprises that require new clothes." -- Henry David Thoreau
participants (2)
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Gonéri Le Bouder -
James Chase