Hi, Well there is a way to change it manualy for each agent and each customer but I thought that there would be a way through mysql db modification to do it in one go and not to type in the user_id everytime. Like this you can also edit the settings of each agent or customer in the admin panel. Is there realy no way to do it in one go? Mit freundlichen Grüßen / Kind regards Markus Moj Technik TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 From: "Lars Monsees" To: "User questions and discussions about OTRS." Date: 27.08.2009 11:10 Subject: Re: [otrs] How to change skin / theme for all agents and customer-user? Sent by: otrs-bounces@otrs.org Hi,

theme has been modified and saved under a different name. Now I want to apply the skin / theme to all agents (users) and customer-users at once .... :)

I don´t think there is a way via the gui, but modifying the DB should work. Table: customer_preferences user_id = ... preferences_key = 'UserTheme' preferences_value = 'newskin' same for table user_preferences hth, Lars --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

Yay, Thx, the query worked for me ..... Mit freundlichen Grüßen / Kind regards Markus Moj Technik TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 From: "Lars Monsees" To: "User questions and discussions about OTRS." Date: 27.08.2009 11:22 Subject: Re: [otrs] How to change skin / theme for all agentsand customer-user? Sent by: otrs-bounces@otrs.org

customer in the admin panel. Is there realy no way to do it in one go?

UPDATE customer_preferences SET preferences_value = 'newskin' WHERE preferences_key = 'UserTheme' --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

Yeah, but that work just for the login screen for me. If I´m connected then I get to the the Standard theme / skin, cuase the agent / customer preference says "DefaultTheme = Standard" and I want to change this setting to be "DefaultTheme = Company" for every agent / customer. Mit freundlichen Grüßen / Kind regards Markus Moj Technik TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 From: savitra sirohi To: "User questions and discussions about OTRS." Date: 27.08.2009 11:16 Subject: Re: [otrs] How to change skin / theme for all agents and customer-user? Sent by: otrs-bounces@otrs.org Markus, you can change the sysconfig field "DefaultTheme". Thanks, Savitra Sirohi Nucsoft OSS Labs http://www.osslabs.biz On 8/27/09, MMoj@timocom.com wrote:

Hi,

I want to know if there is a possibility to change the default skin /

theme

for all existin agents (users) and customer-users? The skin / theme has been modified and saved under a different name. Now I want to apply the skin / theme to all agents (users) and customer-users at once .... :)

Mit freundlichen Grüßen / Kind regards Markus Moj Technik

TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489

OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

Hi, On 27.08.2009, at 11:15, savitra sirohi wrote:

Markus, you can change the sysconfig field "DefaultTheme".

Thanks, Savitra Sirohi Nucsoft OSS Labs http://www.osslabs.biz

This works for all that have never set their own theme preference.

...

I want to know if there is a possibility to change the default skin / theme for all existin agents (users) and customer-users? The skin / theme has been modified and saved under a different name. Now I want to apply the skin / theme to all agents (users) and customer-users at once .... :)

The Domain Based theme is the one that rules them all! -- Shawn Beasley shawn@otrs.org Computers make work that one would not have without them go faster!