Hello there, I am having an issue with the users permission. It seems that only rw is active. If I unselect the rw permission, the users can not see the queue at all My issue is I want users to be able to do anything but change the owner of a ticket, this role should be reserved to managers. Can someone help me here? Thanks in advance NICOLAS KARLINSKI Operation Manager ARKADIN GLOBAL AUDIO & DATA CONFERENCING One Penn Plaza, Suite 2200 New York, NY 10119 Tel: 646-495-7608 Fax: 212-594-1910 Web: www.arkadin.com http://www.arkadin.com/
Hi, On Tue, May 30, 2006 at 05:40:18PM -0400, Nicolas Karlinski wrote:
I am having an issue with the users permission. It seems that only rw is active. If I unselect the rw permission, the users can not see the queue at all
My issue is I want users to be able to do anything but change the owner of a ticket, this role should be reserved to managers.
Can someone help me here?
Please see http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ID=68 I think that ACL's solve your problem.
NICOLAS KARLINSKI
Regards, Christian -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success!
participants (2)
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Christian Schoepplein -
Nicolas Karlinski