Hi Leonardo! I already seen that before but I want to add MORE freetext than the 16 defaults fields. In other words, I need 32 freetext fields and I want to know how to do it. I know that OTRS was not designed for this situation but in my implementation is necessary. Thanks a lot for any idea! From: leonardo.certuche@itconsultores.com.co Date: Tue, 27 Apr 2010 09:52:40 -0500 To: otrs@otrs.org Subject: Re: [otrs] How to add more freetext fields to OTRS? Hi Raul, Here's the how-to: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=302 Leonardo Certuche www.itconsultores.com.co On 27 April 2010 09:39, Raul Lopez wrote: Hi everybody! I would like to add additional freetext fields to my OTRS implementation, does anybody knows how to do it? I'm trying to understand the Ticket structure but it has been impossible. Can you help me please?? Thanks in advance. Regards " ¿Sabes cómo tener tus amigos de Facebook en Messenger?" Entra aquí --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ _________________________________________________________________ Tus datos personales, más seguros con Internet Explorer 8. http://www.microsoft.com/spain/windows/internet-explorer/default.aspx

Hi, On 27.04.2010, at 17:08, Leonardo Certuche wrote:

Sounds like a major change to the source code!

You'd better contact otrs.com ;)

Indeed this would mean a very major change in the source code and database structure and I am afraid there is no how-to for this one. Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project