Thanks for reaching me. I have effectively googled my question before asking the mailing list. Since I have noting in the logs, the googled answers I've found was not very helpful 2014-07-25 14:52 GMT+02:00 Gerald Young :

What have you gleaned from searching the error? https://www.google.com/search?q=can%27t+use+string+as+a+hash+ref+otrs+core

On Fri, Jul 25, 2014 at 8:33 AM, Marwan Rabbâa wrote:

...

Hi,

I am running OTRS 3.1.21 on a debian 7. I use RPC calls to contact my OTRS and retrieve my tickets. With my PHP I made a search

******************************************************** $client = new SoapClient(null, array('location' => "${url}/otrs/rpc.pl", 'uri' => "Core", 'trace' => 1, 'login' => 'XXXXXXXXXXX', 'password' => 'XXXXXXXXXXX', 'style' => SOAP_RPC, 'use' => SOAP_ENCODED, )); $data = $client->__soapCall("Dispatch", array($username, $password, "CustomerUserObject", "CustomerSearch", "Search", "*", )); ********************************************************

Sometimes (it is not regular) I have a PHP soap fault. ******************************************************** Can't use string ("Core") as a HASH ref while "strict refs" ********************************************************

and no information in logs.

Has anybody meet this problem ?

Regards,

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Also, before going too far in this, note that the current version of OTRS is migrating to the new GenericAgent interface rather than the rpc.pl http://forums.otterhub.org/viewtopic.php?f=53&p=102145#p102087 I mention this only because your interface may change relative to upgrade of OTRS, so anything you find to fix may be superseded when upgrading OTRS. On Fri, Jul 25, 2014 at 10:08 AM, Gerald Young wrote:

Thank you for that. Note that what you've provided doesn't really retrieve tickets. (At least, not as I'me familiar with the API).

On Fri, Jul 25, 2014 at 10:02 AM, Marwan Rabbâa wrote:

...

Thanks for reaching me.

I have effectively googled my question before asking the mailing list.

Since I have noting in the logs, the googled answers I've found was not very helpful

2014-07-25 14:52 GMT+02:00 Gerald Young :

What have you gleaned from searching the error?

...

https://www.google.com/search?q=can%27t+use+string+as+a+hash+ref+otrs+core

On Fri, Jul 25, 2014 at 8:33 AM, Marwan Rabbâa wrote:

...

Hi,

I am running OTRS 3.1.21 on a debian 7. I use RPC calls to contact my OTRS and retrieve my tickets. With my PHP I made a search

******************************************************** $client = new SoapClient(null, array('location' => "${url}/otrs/rpc.pl", 'uri' => "Core", 'trace' => 1, 'login' => 'XXXXXXXXXXX', 'password' => 'XXXXXXXXXXX', 'style' => SOAP_RPC, 'use' => SOAP_ENCODED, )); $data = $client->__soapCall("Dispatch", array($username, $password, "CustomerUserObject", "CustomerSearch", "Search", "*", )); ********************************************************

Sometimes (it is not regular) I have a PHP soap fault. ******************************************************** Can't use string ("Core") as a HASH ref while "strict refs" ********************************************************

and no information in logs.

Has anybody meet this problem ?

Regards,

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs