Customer update time would be the create_time of an article attached to the ticket. Dynamic Field Value can be obtained through API or for more information: http://forums.otterhub.org/viewtopic.php?f=53&t=16009#p77686 On Wed, May 22, 2013 at 8:58 AM, KalyanaChakravarthy MP < KalyanachaKravarthy.MP@cybertech.com> wrote:

Hi ,****

**1. **How to find the customer update time. Any Ticket agent update time that is change time of ticket . same way customer also updated ticket is change time or any option there Column in database. ****

**2. **Specify ticket dynamic value where store in database in ticket table not having, how to linking dynamic field values in tickets . any ticket number base how to find out dynamic value.****

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Please anybody help me****

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Thank you****

*Regards,*

*Kalyana chakravarthy M .P,*

*Sr software Engineer.*

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