Agent Interface - display Phone/Email/Queue / Status /Escalation icons?
Hi, I am configuring my Agent interface and wish to display the icons for phone, email, queue view, status view and escalation view. I am referring to the icons shown in the top panel within this image http://doc.otrs.org/3.0/en/html/screenshots/first-screen.png Ive managed to configure the display to show watcher and responsible icons so Im guessing I would have to alter a setting within System Config? Thanks for any reply, Hugito
Hello Run.it, On May 6, 2011, at 12:46 , Run.It wrote:
Ive managed to configure the display to show watcher and responsible icons so Im guessing I would have to alter a setting within System Config?
Try, http://www.youtube.com/watch?v=3AJGKUCf_0I ///shawn
Thanks Shawn,
Thats great - helps massively!
On the same topic do you know how to alter the location of the Watcher entry? I
managed to reposition the others but altering the priority value but for Watcher
this has no effect for some reason?!
Thanks.
________________________________
From: Shawn Beasley
Try, http://www.youtube.com/watch?v=3AJGKUCf_0I ///shawn
Hi Run.it, On May 6, 2011, at 14:45 , Run.It wrote:
On the same topic do you know how to alter the location of the Watcher entry? I managed to reposition the others but altering the priority value but for Watcher this has no effect for some reason?!
Unfortunately not. But, it would be interesting if we find out that it is buggy. ///shawn
participants (2)
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Run.It -
Shawn Beasley