But AFAIK you can change this in the SysConfig if you would like to. Regards Mit freundlichen Grüßen Daniel Litzbach Security Support Engineer Com-Sys ...Connecting Technology To Success. Communication Systems Ges. für Netzwerktechnik mbH Im Geisbaum 17 B - D-63329 Egelsbach Tel: 06103 5983 320tel:06103%205983%20320 - Fax.: +49 6103 5983 655tel:+49%206103%205983%20655 E-Mail: Daniel.Litzbach@com-sys.demailto:Daniel.Litzbach@com-sys.de - Web:www.com-sys.dehttp://www.com-sys.de/ Geschäftsführer: Detlef Heinzig HRB 33354 - Amtsgericht Offenbach Am 15.11.2014 um 10:53 schrieb "Lars Jørgensen" mailto:ljorg6@gmail.com>: Ah. That explains everything. Thank you. Lars Den 06/11/2014 kl. 16.50 skrev Mathias Bräunling mailto:mathias.otrsmailinglists@gmail.com>: Hi, who is the customer? Is it yourself? Event Based Notifications do not work, if the agent and customer user have the same email address. --Mathias 17/10/2014 20:20 - Lars Jørgensen wrote: To do what you need use Notification event and chose Customer as destination for your especific event. That’s exactly what I did: 1. I have created a new event in "Admin -> Notifications (Event)". 2. In "Events" I have selected "TicketQueueUpdate". 3. In "Ticket Filter" I have selected the queue, that the ticket will be moved into. 4. In "Recipient" I have selected "Customer". 5. Finally, in "Notification" I have just entered "test" in both subject and text. It just doesn’t work. Does it work for you? -- Lars --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Lars --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs