In Kernel/System/Web/InterfaceCustomer.pm I changed the following line: $Self->{GroupObject} = Kernel::System::CustomerGroup->new(%{$Self}); to: $Self->{CustomerGroupObject} = Kernel::System::CustomerGroup->new(%{$Self}); Since CustomerGroupSupport is enabled, I changed the following line $Self->{$Key} = $CommonObject{$Key}->new( %{$Self}, GroupObject => undef ); to $Self->{$Key} = $CommonObject{$Key}->new(%{$Self}); From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Obee, Daniel Sent: 05 Ocak 2009 Pazartesi 10:17 To: User questions and discussions about OTRS. Subject: Re: [otrs] Agent Notification Did you make sure the queue is marked as 'My Queue' in preferences? Greez d Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Aysel Pamuk Gesendet: Montag, 5. Januar 2009 09:06 An: otrs@otrs.org Betreff: [otrs] Agent Notification Hello, I cannot receive any agent notification e-mail when a new ticket is created in one of the agent's queues. I have upgraded OTRS to 2.3.3. Also I set Preferences->New Ticket Notification to YES. I searched for the otrs archive and found the bug 977 : http://bugs.otrs.org/show_bug.cgi?id=977 I made all the necessary changes but I cannot still receive the agent notification e-mail. I would like to be sure if the bug 977 is fixed in release 2.3.3. Thanks in advance, Aysel