problems installing Apache2 - RH9

Hi! I've followed the installation instructions of OTRS 1.2.2 in a Apache2 RH9 system, and get the following error in the Apache error_log when I try to access http://localhost/otrs/install.pl: [Tue Apr 6 19:11:15 2004] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Modules/AdminUser.pm [Tue Apr 6 19:11:15 2004] -e: Apache::Reload: Can't locate /opt/otrs/Kernel/cpan-lib/MIME/Field/ContDisp.pm There are many "Can't locate" lines following these, but I think these two are enough. In the browser I get a forbidden error, but the permissions on the files are all OK, according to the SetPermissions.sh script. Thanks, Guilherme M. Dalpian Boldcron Technologies http://www.boldcron.com.br Tel.: (55 12) 3921 8407

On Tuesday, April 06, 2004 11:02 PM
Guilherme Martini Dalpian
I've followed the installation instructions of OTRS 1.2.2 in a Apache2 RH9 system, and get the following error in the Apache error_log when I try to access http://localhost/otrs/install.pl:
Try: http://localhost/otrs/installer.pl Additionally, did you actually restart the webserver, instead of only reloading it? hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388

Actually I think I figured it out, running Apache as the 'otrs' user
everything goes fine.
Maybe the SetPermissions.sh script is broken...
Best regards,
Guilherme M. Dalpian
----- Original Message -----
From: "Robert Kehl"
On Tuesday, April 06, 2004 11:02 PM Guilherme Martini Dalpian
wrote: I've followed the installation instructions of OTRS 1.2.2 in a Apache2 RH9 system, and get the following error in the Apache error_log when I try to access http://localhost/otrs/install.pl:
Try: http://localhost/otrs/installer.pl
Additionally, did you actually restart the webserver, instead of only reloading it?
hth,
Robert Kehl
-- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
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I've got the same problem installing the last OTRS version 1.2.3 on a fresh Redhat Enterprise server 3.0 Installing version 1.2.2-01 no problem My web server run as apache user and I executed SetPermissions.sh /opt/otrs otrs apache otrs apache as root Guilherme Martini Dalpian wrote:
Actually I think I figured it out, running Apache as the 'otrs' user everything goes fine. Maybe the SetPermissions.sh script is broken... Best regards,
Guilherme M. Dalpian
----- Original Message ----- From: "Robert Kehl"
To: "User questions and discussions about OTRS." Sent: Wednesday, April 07, 2004 5:10 AM Subject: Re: [otrs] problems installing Apache2 - RH9 On Tuesday, April 06, 2004 11:02 PM Guilherme Martini Dalpian
wrote: I've followed the installation instructions of OTRS 1.2.2 in a Apache2 RH9 system, and get the following error in the Apache error_log when I try to access http://localhost/otrs/install.pl:
Try: http://localhost/otrs/installer.pl
Additionally, did you actually restart the webserver, instead of only reloading it?
hth,
Robert Kehl
-- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
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participants (3)
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Guilherme Martini Dalpian
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Robert Kehl
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Ruffoni Graziano