I answer my question and close it now. The problem is caused by missing Traditional Chinese in the default font file (*.ttf). The problem disappears after a new ttf file which supports Traditional Chinese words is added in the following path and configuration is updated in SysConfig in UI. C:\Program Files\OTRS\StrawberryPerl\perl\site\lib\PDF\API2\fonts Thank you! Regards, Edmond On Thu, Apr 15, 2010 at 8:00 AM, Edmond Chan wrote:

Resend the following mail because I didn't see it in the mail list...

Who can help?

Thank you!

On Wed, Apr 14, 2010 at 10:59 PM, Edmond Chan wrote:

...

Hi all,

I am encountering a print problem of Traditional Chinese. Any help is appreciated.

** Problem All Traditional Chinese words because rectangle symbols in printed PDF file.

** What I find After google, seems that PDF::API2 supports Traditional Chinese and don't know why the problem occurs.

** Version OTRS: 2.4.7 ITSM: 1.3.2

I am evaluating OTRS and see if it can be used in our company. No helpful information is found for this problem in mail list after some search. This problem may be a problem which impacts our decision. Any help is appreciated.

Thank you!

-- Best regards,

Edmond Chan

-- Best regards,

Edmond Chan

-- Best regards, Edmond Chan

this like not worked. On Mon, Apr 19, 2010 at 3:44 AM, Michiel Beijen wrote:

Hi Edmond,

Many thanks for answering your own question! I hope other Chinese users might benefit from this.

If there would be a default font which incorporates all glyphs (Latin/Cyrillic/Hebrew/Greek/Arab/Chinese/...) maybe we could use that in the PDF. Because there's no such font (I know of) , I guess we're stuck with this behavior.

((enjoy)) - Michiel Beijen R&D

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On Thu, Apr 15, 2010 at 3:51 PM, Edmond Chan wrote:

...

I answer my question and close it now.

The problem is caused by missing Traditional Chinese in the default font file (*.ttf).

The problem disappears after a new ttf file which supports Traditional Chinese words is added in the following path and configuration is updated in SysConfig in UI.

C:\Program Files\OTRS\StrawberryPerl\perl\site\lib\PDF\API2\fonts

Thank you!

Regards,

Edmond

On Thu, Apr 15, 2010 at 8:00 AM, Edmond Chan wrote:

...

Resend the following mail because I didn't see it in the mail list...

Who can help?

Thank you!

On Wed, Apr 14, 2010 at 10:59 PM, Edmond Chan wrote:

...

Hi all,

I am encountering a print problem of Traditional Chinese. Any help is appreciated.

** Problem All Traditional Chinese words because rectangle symbols in printed PDF file.

** What I find After google, seems that PDF::API2 supports Traditional Chinese and don't know why the problem occurs.

** Version OTRS: 2.4.7 ITSM: 1.3.2

I am evaluating OTRS and see if it can be used in our company. No helpful information is found for this problem in mail list after some search. This problem may be a problem which impacts our decision. Any help is appreciated.

Thank you!

-- Best regards,

Edmond Chan

-- Best regards,

Edmond Chan

-- Best regards,

Edmond Chan

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