I am switching over to OTRS this morning, and have one problem. Using my test account, I can send emails into the system and receive the auto responses. Using my live account, I can send emails into the system and receive the auto responses, BUT am getting a FW: of the email I sent into the system back into the OTRS system. This is in my Inbox: From: Customer Care at joann.com [mailto:customercare@joann.com mailto:customercare@joann.com ] Sent: Friday, June 11, 2004 9:36 AM To: Juan Gonzalez Subject: [Ticket#: 2004061110001629] Order Cancellation R [...] Thank you for contacting joann.com One of our Customer Care professionals will respond to your e-mail shortly. Our goal is to reply within 48 business hours. Be assured that we have received your e-mail and will respond as soon as possible. We are not able to guarantee order changes or cancellations once you have submitted your order. Every effort will be made to satisfy your request. Please do not send multiple e-mails or respond to this e-mail. If you need immediate assistance our Customer Care department is available Monday-Friday, 9am-6pm EST. We appreciate your business at joann.com and look forward to assisting you. Have a creative day! joann.com Customer Care customercare@joann.com mailto:customercare@joann.com This is in the OTRS system: From: "customer care" To: "customer care" Subject: FW: [Ticket#: 2004061110001638] FW: Order Cancellati [...] ------------------------------------------- From: Customer Care at joann.com[SMTP:CUSTOMERCARE@JOANN.COM] Sent: Friday, June 11, 2004 9:35:48 AM To: customer care Subject: [Ticket#: 2004061110001638] FW: Order Cancellati [...] Auto forwarded by a Rule Thank you for contacting joann.com One of our Customer Care professionals will respond to your e-mail shortly. Our goal is to reply within 48 business hours. Be assured that we have received your e-mail and will respond as soon as possible. We are not able to guarantee order changes or cancellations once you have submitted your order. Every effort will be made to satisfy your request. Please do not send multiple e-mails or respond to this e-mail. If you need immediate assistance our Customer Care department is available Monday-Friday, 9am-6pm EST. [...] Any help would be appreciated in getting this solved.... Juan Gonzalez Manager, Information Technology Ideaforest 2361 Rosecrans Ave. Suite 360 El Segundo, CA 90245 juan@ideaforest.com phone- 310-662-4454 fax - 310-662-4401