Hi, thx for quick answer. I know where are settings responsible for merge message template but i like to know others variables for merge template than or . Jakub Szczepańczyk W dniu 2015-04-15 o 14:15, Gerald Young pisze:

SysConfig

Edit Config Settings in Ticket -> Frontend::Agent::Ticket::ViewMerge

On Wed, Apr 15, 2015 at 4:22 AM, Jakub Szczepańczyk mailto:j.szczepanczyk@alfavox.pl> wrote:

Hi there,

when i merge tickets i have predefine message body:

Your email with ticket number is merged to .

How to add more variables to this message like subject:

Your email with ticket number TICKET_SUBJECT is merged to .

-- Jakub Szczepańczyk

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs