hi I new OTRS server I installed OTRS on inux debian ant I have fan. it works right. Now i tried to installe OTRS on E-smith SME server. The particularity of this server, I can't mofidy httpd.conf because every night the configuration files are regenerated. the server configuration is done by web interface. 1- I created ibay (otrs directoy) on httpd.conf. in httpd.conf file , I can see : # otrs ibay (otrs) ScriptAlias /otrs/cgi-bin /home/e-smith/files/ibays/otrs/cgi-bin Alias /otrs/files /home/e-smith/files/ibays/otrs/files Alias /otrs /home/e-smith/files/ibays/otrs/html 2- I installed OTRS in /home/e-smith/files/ibays/otrs/files/otrs In /home/e-smith/files/ibays/otrs/files/otrs/Kernel/Config.pm $Self->{Home} = '/home/e-smith/files/ibays/otrs/files/otrs'; I know that my otrs web configuration should be ScriptAlias /otrs/ /home/e-smith/files/ibays/otrs/files/otrs/bin/cgi-bin Alias /otrs-web/ /home/e-smith/files/ibays/otrs/files/otrs/var/httpd/htdocs It is possible to make otrs work with this configuration? Thanks for any help you can provide regards