Create note and move ticket to another queue

Is there a way to move a ticket and write a note in one step? Currently our agents have to write a note explaining the ticket and the move, then move the ticket to another queue = two steps. Any way to make this one step?

If you look for AgentTicketMove in SysConfig, you'll realize that Move can
be either a drop-down or a new window. If you choose new window, you'll be
able to write a note while moving the ticket
On 13 March 2014 14:09, Leah Kelly
Is there a way to move a ticket and write a note in one step? Currently our agents have to write a note explaining the ticket and the move, then move the ticket to another queue = two steps.
Any way to make this one step?
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You may also enable queue on ViewNote from SysConfig. On Thu, Mar 13, 2014 at 3:12 PM, Leonardo Certuche < leonardo.certuche@itconsultores.com.co> wrote:
If you look for AgentTicketMove in SysConfig, you'll realize that Move can be either a drop-down or a new window. If you choose new window, you'll be able to write a note while moving the ticket
On 13 March 2014 14:09, Leah Kelly
wrote: Is there a way to move a ticket and write a note in one step? Currently our agents have to write a note explaining the ticket and the move, then move the ticket to another queue = two steps.
Any way to make this one step?
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participants (3)
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Gerald Young
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Leah Kelly
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Leonardo Certuche