You may also enable queue on ViewNote from SysConfig. On Thu, Mar 13, 2014 at 3:12 PM, Leonardo Certuche < leonardo.certuche@itconsultores.com.co> wrote:

If you look for AgentTicketMove in SysConfig, you'll realize that Move can be either a drop-down or a new window. If you choose new window, you'll be able to write a note while moving the ticket

On 13 March 2014 14:09, Leah Kelly wrote:

...

Is there a way to move a ticket and write a note in one step? Currently our agents have to write a note explaining the ticket and the move, then move the ticket to another queue = two steps.

Any way to make this one step?

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