Hi, Thanks Ralf for your prompt answer. That's what I would think, too. But OTRS didn't sort the mail into the specified queue, but took the queue defined in Postmaster Mail Account. :-( Hmm. Wait. Is this Postmaster Filter possible? ---8< --- Match: Header 1: Subject ---> (\D|^)123_Cust(\D|$)|(\D|^)123(\D).*(\D)Cust(\D|$) Header 2: X-OTRS-Queue ---> defaultqueue as defined in Postmaster Mail Account Set: Header 1: X-OTRS-Queue --> another queue esp. for this filter ---8< --- So, is X-OTRS-Queue set after receiving the mail (and before running through postmaster filter)? Postmaster Mail account is set to "Dispatching by selected Queue" ... Regards, Jan Dreyer -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Ralf Hildebrandt Sent: Friday, June 24, 2011 3:02 PM To: otrs@otrs.org Subject: Re: [otrs] PostmasterFilter: Regexp not working * Ralf Hildebrandt :

* Jan.Dreyer@bertelsmann.de :

...

Hello,

we are using the postmaster filter very excessively (having more than 100). Some regexp are really not failure-proof.

But I thought this one (looking at subject line) is:

---8< ---

(\D|^)123_Cust(\D|$)|(\D|^)123(\D).*(\D)Cust(\D|$)

Damn, didn't see the other | So it's either: (\D|^)123_Cust(\D|$) or (\D|^)123(\D).*(\D)Cust(\D|$) The second part of the regexp should match! # echo "Subject: 123: GPW Cust Lieferung /UPS hat Pal. gezogen **CUT OFF RELEVANT**" | pcregrep "(\D|^)123(\D).*(\D)Cust(\D|$)" Subject: 123: GPW Cust Lieferung /UPS hat Pal. gezogen **CUT OFF RELEVANT** yup, it's matching! -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962 ralf.hildebrandt@charite.de | http://www.charite.de --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Hi, I found it: a typical layer-8-problem ;-) I mistyped the name of the destination queue … Thanks for this hint! Gruß Jan Dreyer From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Friday, June 24, 2011 4:09 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] PostmasterFilter: Regexp not working do you see any action regarding this in the logs? On Fri, Jun 24, 2011 at 9:28 AM, wrote: Hi, Thanks Ralf for your prompt answer. That's what I would think, too. But OTRS didn't sort the mail into the specified queue, but took the queue defined in Postmaster Mail Account. :-( Hmm. Wait. Is this Postmaster Filter possible? ---8< --- Match: Header 1: Subject ---> (\D|^)123_Cust(\D|$)|(\D|^)123(\D).*(\D)Cust(\D|$) Header 2: X-OTRS-Queue ---> defaultqueue as defined in Postmaster Mail Account Set: Header 1: X-OTRS-Queue --> another queue esp. for this filter ---8< --- So, is X-OTRS-Queue set after receiving the mail (and before running through postmaster filter)? Postmaster Mail account is set to "Dispatching by selected Queue" ... Regards, Jan Dreyer -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Ralf Hildebrandt Sent: Friday, June 24, 2011 3:02 PM To: otrs@otrs.org Subject: Re: [otrs] PostmasterFilter: Regexp not working * Ralf Hildebrandt :

* Jan.Dreyer@bertelsmann.de :

...

Hello,

we are using the postmaster filter very excessively (having more than 100). Some regexp are really not failure-proof.

But I thought this one (looking at subject line) is:

---8< ---

(\D|^)123_Cust(\D|$)|(\D|^)123(\D).*(\D)Cust(\D|$)

Damn, didn't see the other | So it's either: (\D|^)123_Cust(\D|$) or (\D|^)123(\D).*(\D)Cust(\D|$) The second part of the regexp should match! # echo "Subject: 123: GPW Cust Lieferung /UPS hat Pal. gezogen **CUT OFF RELEVANT**" | pcregrep "(\D|^)123(\D).*(\D)Cust(\D|$)" Subject: 123: GPW Cust Lieferung /UPS hat Pal. gezogen **CUT OFF RELEVANT** yup, it's matching! -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 tel:%2B49%2030%20450%20570%20155 | Fax: +49 30 450 570 962 tel:%2B49%2030%20450%20570%20962 ralf.hildebrandt@charite.de | http://www.charite.de --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs