Hi, When we click Queueview, there are some information listed in the right frame like below. I like to add or change one of them(such as Priority) to the ticket Owner so that we can see the Owner without zooming it every time. Can anyone advise how to change the perl codes? Thank you. Type: default State: open Priority: 3 normal Queue: Support CustomerID: David _________________________________________________________________ Drag n’ drop—Get easy photo sharing with Windows Live™ Photos. http://www.microsoft.com/windows/windowslive/photos.aspx