TimeAccounting 1.4.92 - not able to insert mandatory daily hour - otrs

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TimeAccounting 1.4.92 - not able to insert mandatory daily hour

Marco Vannini

9 Feb 2011 9 Feb '11

8:13 a.m.

Hi there, I've tryed out the new version because I was interested in "bulk" update on hour, but, since its installation, I'm not able to exit from the mandatory input windows. Is there a way to reinstall 1.4.91 ? This because of the following message [root@xxxxx004 ~]# /opt/otrs/bin/otrs.PackageManager.pl -a install -p TimeAccounting-1.4.91.opm ERROR: OTRS-otrs.PackageManager.pl-10 Perl: 5.10.0 OS: linux Time: Wed Feb 9 09:03:49 2011 Message: Can't upgrade, installed package '1.4.92' is newer as '1.4.91'! Thank you in advance MV

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Elva Novoa

9 Feb 9 Feb

4:41 p.m.

New subject: TimeAccounting 1.4.92 - not able to insert mandatory daily hour

Hi Marco, What do you mean by "I'm not able to exit from the mandatory input windows "? Regards, Elva On 2/9/2011 2:13 AM, Marco Vannini wrote:

...

Hi there,

I've tryed out the new version because I was interested in "bulk" update on hour, but, since its installation, I'm not able to exit from the mandatory input windows. Is there a way to reinstall 1.4.91 ?

This because of the following message

[root@xxxxx004 ~]# /opt/otrs/bin/otrs.PackageManager.pl -a install -p TimeAccounting-1.4.91.opm ERROR: OTRS-otrs.PackageManager.pl-10 Perl: 5.10.0 OS: linux Time: Wed Feb 9 09:03:49 2011

Message: Can't upgrade, installed package '1.4.92' is newer as '1.4.91'!

Thank you in advance

MV

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-- Elva María Novoa del Toro Research & Development OTRS Lab, S.A. de C.V. Parque de Software, Módulo A1, Circuito Norte 100 Parque Industrial Zapotlan 2000 49000 Ciudad Guzmán, Jalisco MEXICO T: +52 33 4777 3861 I: www.otrs.com/ Incremente su eficiencia hasta un 30% - obtenga OTRS Help Desk 3.0: http://www.otrs.com/

Marco Vannini

4:47 p.m.

New subject: TimeAccounting 1.4.92 - not able to insert mandatory daily hour

Hi Elva, We implemented TA to require data input the same day that one come in the office. When It appens, the agent open otrs and he get the TA data input screen. With 1.4.92 agents were unable to store the data, at every refresh, the new screen was the same "today" empty screen. In the mean time I have removed 1.4.92, reinstalled 1.4.91 and restored previuos time_accounting data from the nightly backup. ASA i did this, data input was normalized. Hope I was clear enough, in case I'm available. Thank you. Ciao, MV On Wed, Feb 9, 2011 at 5:41 PM, Elva Novoa wrote:

...

Hi Marco,

What do you mean by "I'm not able to exit from the mandatory input windows "?

Regards, Elva

On 2/9/2011 2:13 AM, Marco Vannini wrote:

Hi there,

I've tryed out the new version because I was interested in "bulk" update on hour, but, since its installation, I'm not able to exit from the mandatory input windows. Is there a way to reinstall 1.4.91 ?

This because of the following message

[root@xxxxx004 ~]# /opt/otrs/bin/otrs.PackageManager.pl -a install -p TimeAccounting-1.4.91.opm ERROR: OTRS-otrs.PackageManager.pl-10 Perl: 5.10.0 OS: linux Time: Wed Feb 9 09:03:49 2011

Message: Can't upgrade, installed package '1.4.92' is newer as '1.4.91'!

Thank you in advance

MV

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

-- Elva María Novoa del Toro

Research & Development

OTRS Lab, S.A. de C.V.

Parque de Software, Módulo A1, Circuito Norte 100

Parque Industrial Zapotlan 2000

49000 Ciudad Guzmán, Jalisco

MEXICO

T: +52 33 4777 3861

I: www.otrs.com/

Incremente su eficiencia hasta un 30% - obtenga OTRS Help Desk 3.0: http://www.otrs.com/

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Elva Novoa

10 Feb 10 Feb

10:26 p.m.

New subject: TimeAccounting 1.4.92 - not able to insert mandatory daily hour

Hi Marco, Please see bug report http://bugs.otrs.org/show_bug.cgi?id=6856 I hope this helps! Regards, Elva On 2/9/2011 10:47 AM, Marco Vannini wrote:

...

Hi Elva,

We implemented TA to require data input the same day that one come in the office. When It appens, the agent open otrs and he get the TA data input screen. With 1.4.92 agents were unable to store the data, at every refresh, the new screen was the same "today" empty screen.

In the mean time I have removed 1.4.92, reinstalled 1.4.91 and restored previuos time_accounting data from the nightly backup. ASA i did this, data input was normalized.

Hope I was clear enough, in case I'm available.

Thank you.

Ciao,

MV

On Wed, Feb 9, 2011 at 5:41 PM, Elva Novoa wrote:

...
Hi Marco,

What do you mean by "I'm not able to exit from the mandatory input windows "?

Regards, Elva

On 2/9/2011 2:13 AM, Marco Vannini wrote:

Hi there,

I've tryed out the new version because I was interested in "bulk" update on hour, but, since its installation, I'm not able to exit from the mandatory input windows. Is there a way to reinstall 1.4.91 ?

This because of the following message

[root@xxxxx004 ~]# /opt/otrs/bin/otrs.PackageManager.pl -a install -p TimeAccounting-1.4.91.opm ERROR: OTRS-otrs.PackageManager.pl-10 Perl: 5.10.0 OS: linux Time: Wed Feb 9 09:03:49 2011

Message: Can't upgrade, installed package '1.4.92' is newer as '1.4.91'!

Thank you in advance

MV

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

-- Elva María Novoa del Toro

Research & Development

OTRS Lab, S.A. de C.V.

Parque de Software, Módulo A1, Circuito Norte 100

Parque Industrial Zapotlan 2000

49000 Ciudad Guzmán, Jalisco

MEXICO

T: +52 33 4777 3861

I: www.otrs.com/

Incremente su eficiencia hasta un 30% - obtenga OTRS Help Desk 3.0: http://www.otrs.com/

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Marco Vannini

11 Feb 11 Feb

11:16 a.m.

New subject: TimeAccounting 1.4.92 - not able to insert mandatory daily hour

Thank you Elva, I'll try the next time I can upgrade Marco Vannini On Thu, Feb 10, 2011 at 11:26 PM, Elva Novoa wrote:

...

Hi Marco,

Please see bug report http://bugs.otrs.org/show_bug.cgi?id=6856

I hope this helps!

Regards, Elva

On 2/9/2011 10:47 AM, Marco Vannini wrote:

Hi Elva,

We implemented TA to require data input the same day that one come in the office. When It appens, the agent open otrs and he get the TA data input screen. With 1.4.92 agents were unable to store the data, at every refresh, the new screen was the same "today" empty screen.

In the mean time I have removed 1.4.92, reinstalled 1.4.91 and restored previuos time_accounting data from the nightly backup. ASA i did this, data input was normalized.

Hope I was clear enough, in case I'm available.

Thank you.

Ciao,

MV

On Wed, Feb 9, 2011 at 5:41 PM, Elva Novoa wrote:

Hi Marco,

What do you mean by "I'm not able to exit from the mandatory input windows "?

Regards, Elva

On 2/9/2011 2:13 AM, Marco Vannini wrote:

Hi there,

I've tryed out the new version because I was interested in "bulk" update on hour, but, since its installation, I'm not able to exit from the mandatory input windows. Is there a way to reinstall 1.4.91 ?

This because of the following message

[root@xxxxx004 ~]# /opt/otrs/bin/otrs.PackageManager.pl -a install -p TimeAccounting-1.4.91.opm ERROR: OTRS-otrs.PackageManager.pl-10 Perl: 5.10.0 OS: linux Time: Wed Feb 9 09:03:49 2011

Message: Can't upgrade, installed package '1.4.92' is newer as '1.4.91'!

Thank you in advance

MV

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

-- Elva María Novoa del Toro

Research & Development

OTRS Lab, S.A. de C.V.

Parque de Software, Módulo A1, Circuito Norte 100

Parque Industrial Zapotlan 2000

49000 Ciudad Guzmán, Jalisco

MEXICO

T: +52 33 4777 3861

I: www.otrs.com/

Incremente su eficiencia hasta un 30% - obtenga OTRS Help Desk 3.0: http://www.otrs.com/

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

-- Elva María Novoa del Toro

Research & Development

OTRS Lab, S.A. de C.V.

Parque de Software, Módulo A1, Circuito Norte 100

Parque Industrial Zapotlan 2000

49000 Ciudad Guzmán, Jalisco

MEXICO

T: +52 33 4777 3861

I: www.otrs.com/

Incremente su eficiencia hasta un 30% - obtenga OTRS Help Desk 3.0: http://www.otrs.com/

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

TechFan

13 Feb 13 Feb

11:35 a.m.

New subject: TimeAccounting via iPhone

Just wondering if it is possible to get to the TimeAccounting section while using an iPhone?

Marc Nilius

14 Feb 14 Feb

8:45 a.m.

New subject: TimeAccounting via iPhone

Hi! At the moment, it is not possible to use any module (like TimeAccounting) with the iPhone App. Greets, Marc Am 13.02.2011 12:35, schrieb TechFan:

...

Just wondering if it is possible to get to the TimeAccounting section while using an iPhone? --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

-- Marc Nilius Research& Development OTRS AG Norsk-Data-Straße 1 D-61352 Bad Homburg T: +49 (0) 9421 56818 0 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann Increase efficiency up to 30% - get OTRS Help Desk 3.0: http://www.otrs.com/

Marco Vannini

15 Feb 15 Feb

10:31 a.m.

New subject: TimeAccounting 1.4.92 - not able to insert mandatory daily hour

Sorry Elva, In the bug: Many thanks for your bug report! The issue should be fixed now. Please update the file Kernel/Modules/AgentTimeAccounting.pm with the latest revision (1.81). could you please redirect to the correct file, it is in SVN ? Thank you in advance. MV On Fri, Feb 11, 2011 at 12:16 PM, Marco Vannini wrote:

...

Thank you Elva,

I'll try the next time I can upgrade

Marco Vannini

On Thu, Feb 10, 2011 at 11:26 PM, Elva Novoa wrote:

...
Hi Marco,

Please see bug report http://bugs.otrs.org/show_bug.cgi?id=6856

I hope this helps!

Regards, Elva

On 2/9/2011 10:47 AM, Marco Vannini wrote:

Hi Elva,

We implemented TA to require data input the same day that one come in the office. When It appens, the agent open otrs and he get the TA data input screen. With 1.4.92 agents were unable to store the data, at every refresh, the new screen was the same "today" empty screen.

In the mean time I have removed 1.4.92, reinstalled 1.4.91 and restored previuos time_accounting data from the nightly backup. ASA i did this, data input was normalized.

Hope I was clear enough, in case I'm available.

Thank you.

Ciao,

MV

On Wed, Feb 9, 2011 at 5:41 PM, Elva Novoa wrote:

Hi Marco,

What do you mean by "I'm not able to exit from the mandatory input windows "?

Regards, Elva

On 2/9/2011 2:13 AM, Marco Vannini wrote:

Hi there,

I've tryed out the new version because I was interested in "bulk" update on hour, but, since its installation, I'm not able to exit from the mandatory input windows. Is there a way to reinstall 1.4.91 ?

This because of the following message

[root@xxxxx004 ~]# /opt/otrs/bin/otrs.PackageManager.pl -a install -p TimeAccounting-1.4.91.opm ERROR: OTRS-otrs.PackageManager.pl-10 Perl: 5.10.0 OS: linux Time: Wed Feb 9 09:03:49 2011

Message: Can't upgrade, installed package '1.4.92' is newer as '1.4.91'!

Thank you in advance

MV

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

-- Elva María Novoa del Toro

Research & Development

OTRS Lab, S.A. de C.V.

Parque de Software, Módulo A1, Circuito Norte 100

Parque Industrial Zapotlan 2000

49000 Ciudad Guzmán, Jalisco

MEXICO

T: +52 33 4777 3861

I: www.otrs.com/

Incremente su eficiencia hasta un 30% - obtenga OTRS Help Desk 3.0: http://www.otrs.com/

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

-- Elva María Novoa del Toro

Research & Development

OTRS Lab, S.A. de C.V.

Parque de Software, Módulo A1, Circuito Norte 100

Parque Industrial Zapotlan 2000

49000 Ciudad Guzmán, Jalisco

MEXICO

T: +52 33 4777 3861

I: www.otrs.com/

Incremente su eficiencia hasta un 30% - obtenga OTRS Help Desk 3.0: http://www.otrs.com/

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Marco Vannini

11:52 a.m.

New subject: TimeAccounting 1.4.92 - not able to insert mandatory daily hour

Sorry again, found. yes it was there http://source.otrs.org/viewvc.cgi/TimeAccounting/Kernel/Modules/AgentTimeAcc... http://source.otrs.org/viewvc.cgi/TimeAccounting/Kernel/Modules/AgentTimeAcc...Tomorrow morning I'll can tell if it is fixed for me. Thank you again. MV On Tue, Feb 15, 2011 at 11:31 AM, Marco Vannini wrote:

...

Sorry Elva,

In the bug:

Many thanks for your bug report! The issue should be fixed now. Please update the file Kernel/Modules/AgentTimeAccounting.pm with the latest revision (1.81).

could you please redirect to the correct file, it is in SVN ?

Thank you in advance.

MV

On Fri, Feb 11, 2011 at 12:16 PM, Marco Vannini wrote:

...
Thank you Elva,

I'll try the next time I can upgrade

Marco Vannini

On Thu, Feb 10, 2011 at 11:26 PM, Elva Novoa wrote:

...
Hi Marco,

Please see bug report http://bugs.otrs.org/show_bug.cgi?id=6856

I hope this helps!

Regards, Elva

On 2/9/2011 10:47 AM, Marco Vannini wrote:

Hi Elva,

We implemented TA to require data input the same day that one come in the office. When It appens, the agent open otrs and he get the TA data input screen. With 1.4.92 agents were unable to store the data, at every refresh, the new screen was the same "today" empty screen.

In the mean time I have removed 1.4.92, reinstalled 1.4.91 and restored previuos time_accounting data from the nightly backup. ASA i did this, data input was normalized.

Hope I was clear enough, in case I'm available.

Thank you.

Ciao,

MV

On Wed, Feb 9, 2011 at 5:41 PM, Elva Novoa wrote:

Hi Marco,

What do you mean by "I'm not able to exit from the mandatory input windows "?

Regards, Elva

On 2/9/2011 2:13 AM, Marco Vannini wrote:

Hi there,

I've tryed out the new version because I was interested in "bulk" update on hour, but, since its installation, I'm not able to exit from the mandatory input windows. Is there a way to reinstall 1.4.91 ?

This because of the following message

[root@xxxxx004 ~]# /opt/otrs/bin/otrs.PackageManager.pl -a install -p TimeAccounting-1.4.91.opm ERROR: OTRS-otrs.PackageManager.pl-10 Perl: 5.10.0 OS: linux Time: Wed Feb 9 09:03:49 2011

Message: Can't upgrade, installed package '1.4.92' is newer as '1.4.91'!

Thank you in advance

MV

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

-- Elva María Novoa del Toro

Research & Development

OTRS Lab, S.A. de C.V.

Parque de Software, Módulo A1, Circuito Norte 100

Parque Industrial Zapotlan 2000

49000 Ciudad Guzmán, Jalisco

MEXICO

T: +52 33 4777 3861

I: www.otrs.com/

Incremente su eficiencia hasta un 30% - obtenga OTRS Help Desk 3.0: http://www.otrs.com/

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

-- Elva María Novoa del Toro

Research & Development

OTRS Lab, S.A. de C.V.

Parque de Software, Módulo A1, Circuito Norte 100

Parque Industrial Zapotlan 2000

49000 Ciudad Guzmán, Jalisco

MEXICO

T: +52 33 4777 3861

I: www.otrs.com/

Incremente su eficiencia hasta un 30% - obtenga OTRS Help Desk 3.0: http://www.otrs.com/

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Elva Novoa
Marc Nilius
Marco Vannini
TechFan