Just thought I'd follow up on my earlier posting regarding performance... I moved my OTRS 2.0.4 installation to a new server. I provisioned a VMWare virtual server and put in CentOS4 and the v2.0.4 RPM on it. In order to keep the installation as clean as possible I did a fresh install of 2.0.4 and then just restored the database from my old server to the new one. I do have to say the performance now that mod_perl is working is MUCH improved although this is also due in some part to the fact that this VM host server is a much heartier machine than the old dedicated box we had OTRS running on. All seems to be running well although I had lost some of my custom config settings in the transition. Nothing major and I'm happier to have a clean/fresh install from which to work/upgrade going forward. Thank you, Jason Loven Manager - Technical Services Department Computer Associates, Inc. 36 Thurber Blvd, Smithfield RI 02917 Phone: (401)232-2600, Fax: (401)232-7778 Email: support@cainetserv.net mailto:support@cainetserv.net Web: http://www.cainetserv.com/ http://www.cainetserv.com/