Jason Loven schrieb:

Can anyone out there give me an idea how the performance of their OTRS is? I’m getting a fairly noticeable delay between the time I click on the “zoom” hyperlink and when the page actually comes up. The delay is about 4-6 seconds. Sometimes more but I don’t think I’ve ever seen it faster. Of course this is hardly a HUGE delay but it does seem a bit high. Is this normal?

We have it running for only a few agents (5-6) on a P4 2.0Ghz FreeBSD server with 1GB RAM. The MySQL database is on the same server and if I write any custom queries against the sql it performs very well with most queries returning in well under ½ second.

We’re not running with mod_perl due to a configuration problem that makes OTRS crash if I try to run it that way so that’s to blame for some of the problem I’m sure. But as I said I’ve actually written a variety of perl/php scripts that query the database and they pop right up as soon as I click on them.

Thoughts?

You mentioned exactly the right assumption. In my opinion, your CGI-OTRS could be faster for a maximum of about 30-50% if hard optimizations are done in several places. But you really gain more performance if you turn over to mod_perl - that's just a single optimization. You should to try to achieve this once again! Consider that OTRS in our days has so many configuration options (still increasing) which must all be read on every page-request if you don't use mod_perl. On my machine I run * MySQL * OTRS with mod_perl * OTRS-test-installation with cgi The cgi-OTRS is at least 1x slower than the mod_perl-OTRS.

Thank you,

Jason Loven

Bye, Alex