Hi there, By default the system lock tickets when you choose bulk action. I want to remove that automatism. I have been able to remove that automatic locking for any other actions with a research of the parameter RequiredLock in the sysconfig panel. It works well, but in the Bulkview there is no such parameter ... Is there a way to disable automatic locking when choosing bulk action ? Many thanks in advance. Greetings, PS : I have the last version of OTRS Philippe Martignier Communications Division Customer Service Section Email : Philippe.Martignier@wipo.intmailto:Philippe.Martignier@wipo.int Phone : 00 41 022 338 72 36 Building : GB I Office : 2,4 World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using.