Hi, It's possible to send a email to a customer to informe that his case is automaticly close by pending auto close ? I can send a email on state change but i want to send a email not for all ticket change but on special state with a custom email. It's possible ? Cordialement, Marc GUYARD Pôle Services Managés tel. +33 1 30488296 m.guyard@orange-ftgroup.com mailto:m.guyard@orange-ftgroup.com OBIANE 9 parc ariane - bâtiment gaïa - 78284 guyancourt cedex www.orange-business.com http://www.orange-business.com/