We have our routers setup so that OTRS can be accessed from anywhere. But when we go to the web address http://helpdesk.company.com/otrs2.index.pl it doesn't work. Also, I can't get Apache to automatically go to that address. When you type in helpdesk internally, it goes to the otrs2 dir, but doesn't bring up the index.pl, not sure why. I have changed the settings in apache2.conf to make the default web dir /var/www/otrs2, I am on Debian 4.0r2. Thanks, Andrew Meyer Unix Systems Administrator 314-787-0681 x39 314-565-0868 (cell) 1300 Hampton Ave. Ste. 200 Saint Louis, MO 63139 http://www.precisionpractice.com/
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Andrew Meyer Sent: Saturday, March 01, 2008 3:18 PM To: otrs@otrs.org Subject: [otrs] accessing OTRS from outside We have our routers setup so that OTRS can be accessed from anywhere. But when we go to the web address http://helpdesk.company.com/otrs2.index.pl it doesn't work. Also, I can't get Apache to automatically go to that address. When you type in helpdesk internally, it goes to the otrs2 dir, but doesn't bring up the index.pl, not sure why. I have changed the settings in apache2.conf to make the default web dir /var/www/otrs2, I am on Debian 4.0r2. Thanks, Andrew Meyer Unix Systems Administrator 314-787-0681 x39 314-565-0868 (cell) 1300 Hampton Ave. Ste. 200 Saint Louis, MO 63139 http://www.precisionpractice.com/ [mjn] What do the logs say? how about /var/log/httpd-access.log and /var/log/httpd-error.log? I'm sure that would shed some light on it.
Shouldn't it be: http://helpdesk.company.com/otrs2/index.pl ? Best regards Lukasz Michalski Support Engineer Cipher-IT Ltd From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Andrew Meyer Sent: 01 March 2008 20:18 To: otrs@otrs.org Subject: [otrs] accessing OTRS from outside We have our routers setup so that OTRS can be accessed from anywhere. But when we go to the web address http://helpdesk.company.com/otrs2.index.pl it doesn't work. Also, I can't get Apache to automatically go to that address. When you type in helpdesk internally, it goes to the otrs2 dir, but doesn't bring up the index.pl, not sure why. I have changed the settings in apache2.conf to make the default web dir /var/www/otrs2, I am on Debian 4.0r2. Thanks, Andrew Meyer Unix Systems Administrator 314-787-0681 x39 314-565-0868 (cell) 1300 Hampton Ave. Ste. 200 Saint Louis, MO 63139 http://www.precisionpractice.com/ Click here <https://www.mailcontrol.com/sr/fE32WM!DKuRHeidIzn4hfkf7Bsu8C1xtcWYh6wHu mrdKPMhuq74GR67kZ7VyiiKTIANar8KiUHmReRVfrSQP9J37vn29s6oTIUyBD5dmhfN!AwvE uig+tErEhJwjmDQsuWLdsyCDfp4kkC03OzPX1nPKfbiCz21TbvFYTA2G2uBtdiHKHEyBWwkj kpqnDFbmfgQFqDR+BbvcvFwo8asibfkILP3Zs3F+> to report this email as spam.
participants (3)
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Andrew Meyer -
Luke Michalski -
Mark Nernberg